Assistant Cafe Manager

QD Stores Ltd; Peacehaven; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Additional annual leave

Free on-site parking

Full training

Job summary

QD Stores Ltd in Peacehaven is seeking an enthusiastic Assistant Manager to join our garden centre team. You will support the Garden Centre Manager, lead and develop the team, and help run daily operations with a focus on customer service.

The ideal candidate will have supervisory experience in retail or garden centres, strong leadership and communication skills, and a passion for gardening, and the ability to drive sales while maintaining high store standards.

Qualifications

• Supervisory or management experience in retail or garden centres.
• Strong leadership and communication skills.
• Passion for gardening and customer service.

Responsibilities

• Support the Garden Centre Manager in daily running of the business.
• Lead and motivate the team to deliver outstanding customer service.
• Assist with staff rotas, training and performance management.
• Ensure departments are well-presented, stocked and maintained.
• Monitor stock, deliveries and merchandising.
• Drive sales and maximise commercial opportunities.
• Deal with customer enquiries, feedback and complaints.
• Ensure health and safety procedures are followed.
• Lead by example to create a positive working environment.

Skills

Leadership

Customer service

Communication

Job description

We are looking for an enthusiastic, motivated and customer-focused Assistant Manager to join our garden centre team.

This is an exciting opportunity for someone with a passion for retail, gardening and delivering excellent customer service. Working closely with the Garden Centre Manager, you will play a key role in the day-to-day running of the business, helping to lead, motivate and develop the team while ensuring the garden centre operates to the highest standards.

Key Responsibilities

Support the Garden Centre Manager in the daily running of the business.

Lead, motivate and support the team to deliver outstanding customer service.

Assist with staff rotas, training and performance management.

Ensure all departments are well-presented, fully stocked and maintained to a high standard.

Monitor stock levels, ordering, deliveries and merchandising.

Drive sales and maximise commercial opportunities.

Deal confidently with customer enquiries, feedback and complaints.

Ensure health and safety procedures are followed at all times.

Lead by example, creating a positive and welcoming working environment.

The Ideal Candidate

We are looking for someone who:

Has previous supervisory or management experience, ideally within retail or a garden centre environment.

Has excellent leadership and communication skills.

Is passionate about customer service and understands the importance of the customer experience.

Has a good commercial awareness and a drive to achieve results.

Is organised, proactive and able to work under pressure.

Has a genuine interest in gardening, plants and outdoor living.

Is flexible in regards to hours of work.

Can use their own initiative and take responsibility.

Benefits include: Additional annual leave, competitive salary, free on-site parking and full training.