Assistant Cafe Manager

Creative Gardens (NI) Limited; Mid and East Antrim District; On-site; GBP 22,000 - 28,000; Full time

Job summary

A local café chain in Northern Ireland is looking for an Assistant Café Manager to help oversee daily operations. Responsibilities include managing staff, ensuring high standards of customer service, and maintaining food quality. The ideal candidate will have at least 12 months of relevant experience and the ability to lead a team effectively. The position offers a regular schedule, avoiding late-night hours.

Qualifications

• Minimum of 12 months experience as an Assistant Café Manager, Supervisor or similar.
• Proven track record of exceptional customer service.
• Ability to work 35 hours per week, including weekends.

Responsibilities

• Assist the Café Manager in managing café operations.
• Oversee food quality and staff management.
• Ensure excellent customer service is maintained.

Skills

Customer service

IT proficiency (Microsoft packages)

Team leadership

Food quality management

Effective communication

Job description

Main duties include helping to oversee the smooth running of the cafe including staff, ensuring a high standard of customer service is maintained and serving customers with our delicious homemade food.Please see employer website for full job details & person specification.

Responsibilities

• To assist the Café Manager on overseeing and help managing all aspects of the café.
• Oversee other aspects such as food quality, staff management and café appearance and presentation.
• Ensure customers are being attended to quickly and efficiently, offering excellent customer service at all times.

Skills and Qualifications

• Possesses a minimum of 12 months experience of working as an Assistant Café Manager, Supervisor or similar, within a comparable environment.
• Proven ability of delivering exceptional service, ensuring customer satisfaction and building customer loyalty.
• Is available to work 35 hours per week on a rota basis and including weekends.
• Demonstrate proficient use of IT in particular Microsoft packages, epos till systems.
• Capable of performing required tasks such as bending, stooping, lifting heavy objects, and standing for extended periods.
• Proficient in both verbal and written communication, facilitating clear and effective interaction with staff and management.
• Capable of helping to leading and motivating a team effectively, by setting clear expectations.
• Maintains high standards across all aspects of cafe operations, including food quality, hygiene/cleanliness, health & safety through a meticulous approach to tasks.
• Possesses 12 months experience working as a shift supervisor or team leader within the hospitality industry.
• Directly managed teams of 10 or more staff members.
• Completed relevant training or acquired qualifications applicable to the job requirements.

Further Information

Our Cafes bring the benefit of avoiding those late night hours with no late-night work.

Area: Derry or Londonderry
Closing date: 06 Nov 2025

Area: All of Northern Ireland
Closing date: 07 Nov 2025