Assistant Business Support Manager (XN05)

Integrated Care System; Leeds; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading healthcare organization in Leeds seeks an Assistant Business Support Manager to oversee administrative operations and manage a small team. This role involves supporting senior management, handling departmental administration, and ensuring compliance with business processes in a dynamic environment. Ideal candidates will have strong organizational and communication skills, experience managing teams, and a relevant degree.

Benefits

Opportunities for professional development

Supportive team environment

Qualifications

• Demonstrated experience managing a team.
• Experience in handling sensitive information.
• Ability to deliver professional business administration support.

Responsibilities

• Manage the DIT Business Support Team.
• Oversee recruitment processes within the department.
• Provide general administrative support to the DIT department.

Skills

Organisational skills

Communication skills

Leadership

Team management

Data Protection knowledge

Education

Degree in Business Administration or related field

Tools

IT software skills

Electronic Staff Record system (ESR)

Job description

Assistant Business Support Manager (XN05)

Are you ready to apply your business management and administrative expertise in a role that truly makes a difference? If so, we have an exciting opportunity for you to join our Digital Business Support Team at Leeds Teaching Hospitals NHS Trust.

In this role, you'll report to the Business Support Manager and be responsible for managing a small administration team. You'll provide comprehensive support to both the DIT Senior Leadership Team (SLT) and Senior Management Team (SMT), as well as deliver general administrative assistance across the wider department.

The post holder will have responsibility for various administrative workstreams for DIT, including capital/revenue finance administration, Mandatory Training and Appraisal compliance, departmental administration, and DIT recruitment. There will also be a requirement to support the Business Support Manager/General Manager in monitoring and coordinating responses to internal and external audits, Health and Safety Assurance Controls, Risk Management, and Business Continuity Planning.

The team is primarily based at the St James's Hospital site, with a regular requirement to work onsite as part of a hybrid working rota.

In return, you'll enjoy a varied, engaging, and rewarding role within a supportive team environment, with plenty of opportunities to learn, grow, and progress your career.

Main duties of the job

The post holder will report to the Business Support Manager and play a key role in delivering professional business administration support across the wider DIT department, which includes approximately 400 staff.

Key responsibilities include:

1. Providing line management and day-to-day supervision of the DIT Business Support Team, encouraging teamwork and promoting a positive learning environment.
2. Assisting the team with various business administration tasks such as travel and meeting room bookings, raising requisitions, supporting HR compliance reporting, distributing departmental communications, coordinating Freedom of Information requests, and maintaining departmental trackers.
3. Overseeing the recruitment process within the department to ensure it is up-to-date, well-monitored, and aligned with established KPIs.
4. Supporting and promoting Health and Safety initiatives throughout the department.
5. Leading and co-chairing the Loud and Clear staff engagement group, while encouraging health and wellbeing practices.
6. Assisting with procurement administration tasks.
7. Acting as the primary point of contact within the department, providing guidance and signposting as needed.

The ideal candidate will have strong organisational and communication skills, experience managing a team, and a positive, proactive attitude. The role offers a dynamic and rewarding work environment with a varied and fast-paced workload.

About us

DIT at LTHT is a dynamic and inclusive workplace where our Leeds Way Values guide everything we do, and respect for all colleagues is paramount. As part of the Trust, we are committed to continuous improvement and delivering the highest quality service. We are looking for individuals who share this passion to join our team.

The DIT team manages the Trust's information technology, driving the implementation of digital innovations, sourcing hardware and software to meet business needs, and transforming data into valuable insights. This is an exciting time to join us, with diverse and fulfilling opportunities available.

If you are motivated to contribute to operational services that enable effective patient care across Leeds, we would love to hear from you.

Leeds Teaching Hospitals is committed to redeploying 'at risk' members of our workforce to new roles. Our job adverts are subject to this policy, and we reserve the right to close, delay, or remove adverts during this process. If you experience a delay in the shortlisting stage, please bear with us and contact the provided contact for any questions.

Job responsibilities

Please see supporting documents for the full Job Description, including detailed requirements of the role, department workflows, and the full person specification.

Person Specification

Experience

• Provide an example of producing documents/reports containing sensitive and confidential issues.
• Describe an experience working in partnerships and developing effective working relationships.
• Provide an example of managing a team and demonstrating leadership qualities.
• Share an experience managing recruitment and selection processes.
• Describe working independently on various projects.
• Provide an example involving Data Protection or Freedom of Information Acts in your work.
• Share an experience prioritising, scheduling, and monitoring workloads to meet deadlines while maintaining quality.
• Experience in an Information Governance role.
• Experience working within the health sector.

Additional Requirements

• Provide an example demonstrating excellent communication skills (verbal, written, presentation, report writing).
• Describe a situation where your organisational skills had a positive impact.
• Share an experience dealing with confidentiality or sensitive information.
• Provide an example of how your computer literacy skills helped complete a task and your willingness to develop these skills.
• Describe an instance where you referred to organisational policies and procedures when managing staff.

Qualifications

• Details of relevant degree-level qualifications (e.g., Business Administration, Computing, or related).
• Experience working in a large organisation using business analysis or service improvement skills.
• Information on computer programming and IT software skills.
• Evidence of continuous personal and professional development.
• Experience in Recruitment and Selection processes, supporting and advising others.
• Management qualifications.
• Previous NHS experience.
• Knowledge of the Electronic Staff Record system (ESR).

Skills & Behaviours

• Example of involvement in health and safety at work.
• Experience using negotiation skills to influence change.
• Examples of using management styles to develop relationships.
• Instances of challenging existing processes and introducing improvements.
• Autonomous working techniques and self-motivation strategies.
• Responding to diverse demands and expectations.
• Using presentation skills effectively in large groups.

Disclosure and Barring Service Check

This position is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A Disclosure check via the DBS will be required to verify any criminal convictions.