Assistant Business Manager (XN05)

NHS; Leeds; On-site; GBP 31,000 - 38,000; Full time

Job summary

A leading healthcare organization is seeking a passionate Assistant Business Manager in Leeds. The role involves overseeing a team to meet national healthcare targets and ensuring quality improvements. Candidates should have experience in HR management and a proactive approach to leadership and organizational effectiveness.

Qualifications

• Experience managing staff and HR processes.
• Knowledge of patient administration processes.
• Willingness to undertake personal development.

Responsibilities

• Lead the CSU Administration Team and achieve performance targets.
• Manage sickness, attendance, conduct, and performance issues.
• Monitor departmental budget and manage resources.

Skills

Organisational skills

Time management

Professional attitude

Ability to work under pressure

Team management

Education

Good standard of education to minimum of GCSE Level

Tools

IT Systems

Job description

TheAbdominal Medical and Surgery CSU are seeking to recruit a full time (37.5hours) permanent, highly motivated, and enthusiastic Assistant BusinessManager to join our team in Leeds. Abdominal Medicine and Surgery is thelargest CSU in the Trust, and we aim to deliver the highest quality servicefor our patients. We are committed to working in line with the valuesdescribed in the Leeds way to make work rewarding as well as challenging.

Expected ShortlistingDate

14/07/2025

Planned InterviewDate

21/07/2025

Main duties of the job

Thisrole will involve leading a team to meet performance targets with regards tocancer targets, 18 weeks RTT. The successful candidate should have knowledgeof the Leeds Teaching Hospitals Access Policy and be able to apply this topatients on the waiting list. There will be aspects of HR and staffmanagement within this role so previous experience within these areas wouldbe beneficial. We are looking for someone who is enthusiastic and proactivewith regards to quality and service improvements. This role will be part of alarge team and have the of support of Business Manager.

About us

LeedsTeaching Hospitals NHS Trust is part of the West Yorkshire Association ofAcute Trusts (WYAAT), a collaborative of the NHS hospital trusts from acrossWest Yorkshire and Harrogate working together to provide the best possiblecare for our patients.

Bybringing together the wide range of skills and expertise across WestYorkshire and Harrogate we are working differently, innovating and drivingforward change to deliver the highest quality care. By working for Leeds Teaching Hospitals NHSTrust this is your opportunity to be a part of that change.

Ourvalues are part of what make us different from other trusts, so we see thisas a strength, as well as a responsibility. They have been developed by ourstaff and set out what they see as important to how we work. Our five values are:

Accountable

Empowered

LeedsTeaching Hospitals is committed to our process of redeploying 'at risk'members of our existing workforce to new roles. As such, all our job advertsare subject to this policy and we reserve the right to close, delay or removeadverts while this process is completed. If you do experience a delay in theshortlisting stage of the recruitment cycle, please bear with us while thisprocess is completed, and contact the named contact if you have anyquestions.

Job responsibilities

COREBEHAVIOURS AND SKILLS

Thepost-holder is expected to be an enthusiastic individual, able to championservices within the Leeds Teaching Hospitals Trust. The post holder will havea determination to ensure the Trust meets national targets, quality measuresand other initiatives. The post holder will have a commitment to bothstrategic overview and operational detail to ensure all standards andobjectives are met. The post holder will be open to gathering information onissues which relate to all teams and be willing to share this informationwith others.

Thepost-holder will be a supportive manager for the Business Unit Team andproactively offer professional line management support to administrativestaff and other managers and healthcare professionals requiring or seekingsupport.

Thepost holder must be able to work on his/her own initiative, takingresponsibility for making appropriate decisions and actively seeking outopportunities for involvement in the agenda within the Trust. The post holderwill also work as part of a team, providing leadership and creating a teamapproach to the collaborative delivery of objectives. The post holder willwork closely with the CSU Team to ensure the Trusts agenda is developedappropriately. The post-holder will be expected to display a supportive/facilitativerole to meet national imperatives or local improvements in service delivery.

Thepost holder will have the ability to balance local needs with nationalpriorities and be able to assess, understand and manage competing prioritiesof the organisations and individuals

COREKNOWLEDGE AND UNDERSTANDING

Thepost holder should have excellent written and verbal communication skills andthe credibility to facilitate relationships with colleagues and

seniormedical staff. A self-starter capableof working on own initiative he/she should be able to work with a wide rangeof staff from different specialties.

PRINCIPALDUTIES & AREAS OF RESPONSIBILITY

Leadthe CSU Administration Team, taking responsibility for the work produced through the offices.

Devise,develop and implement staff reviews and other manpower planning strategies.

Ensurekey objectives are met as agreed.

Facilitateregular administration team meetings to maintain effective communication.

Agreewith each member of staff personal objectives following an annual appraisaland organise training where appropriate.

Monitorindividual progress against these objectives, offering direction and support where necessary.

Ensureaccurate records are kept in the service area.

Thepost holder will be responsible for managing sickness, attendance, conduct,performance and any disciplinary issues and taking these to hearings withinTrust Policies.

Ensurethat the appropriate recruitment and selection of staff takes place.

Beresponsible for collating personnel information on the team and submit personnel data as required.

Ensurethat staff within their responsibility undertake and maintain mandatorytraining as indicated within Trust Policy.

Thereis a requirement for cross site working.

Monitor the departmental budget, pay and non pay for all non clinical

Servicesas delegated by the Business Manager for the Business Unit Purchasing and authorising expenditure onnon clinical items where required.

Authoriseand process expenses for over 200 medical staff in the department.

Helpplan, evaluate and recommend the use of resources within the department.

Monitorand use administrative/non clinical resources appropriately.

Authoriseteam members time sheets/holidays as required.

Overseeand monitor the non clinical supplies ordering and procurement as delegatedensuring value for money.

OPERATIONALMANAGEMENT

Assistin non clinical risk management working within the risk managementpolicy. Undertaking annual audits andmaking improvements where required.

Evaluate,prioritise and review demands of the service and monitor capacity to delivermaking changes to the processes where necessary.

Workwithin Trust policies, procedures and guidelines.

Workingwith Human Resources to ensure that the appropriate recruitment and selectionof medical staff takes place.Monitoring medical staff sickness developing a reporting mechanism forSalaries & Wages.

Helpto develop, monitor, evaluate and review service delivery workingcollaboratively with the CSU Manager, Service Manager, Business Manager,Matrons, Theatre Managers and senior medical colleagues.

Workclosely with Theatres to ensure the delivery of a safe and efficient service.

Maintainthe link between this team and other CSUs.

STRATEGICMANAGEMENT

Undertakereviews of the service as required to ensure the most appropriate pathway isadopted.

Withthe, Service Manager and Business Manager undertake service development andsupport the senior team in planning support for corporate aims andobjectives.

identifyingopportunities in conjunction with the CSU Managers to improve

Servicedelivery.

Makerecommendations to raise standards of service delivery

COMMUNICATION

Developand maintain communication between AMS and other CSUs

Establishsystems to ensure that the dissemination of information flows freely betweenTheatres & Anaesthetics and the service users.

Workclosely with the Surgical team, developing a cohesive strategy forcommunicating to all relevant staff across the Trust.

Producedata/activity and statistical reports to a high standard as required by themanager.

Ensurehigh standards of administrative record keeping in the department..

Producedata for the performance and management of activity...

Beresponsible for providing reports on a variety of issues pertaining toAnaesthetic services and presenting these at relevant meetings as required.

Collateinformation and disseminate as required.

Ensurethat the Theatre Management System is kept up to date and that theinformation is accurate.

Participatein Corporate Scheduling Meetings.

Healthand Safety/Risk Management

Allstaff are responsible for working with their colleagues to maintain andimprove the quality of services provided to our patients and other serviceusers. This includes complying at alltimes with the Leeds Teaching Hospitals NHS Trust Policies, including Healthand Safety policies, in particular by following agreed safe workingprocedures, and reporting incidents using the Trust Incident Reportingsystem.

InfectionControl

Thejobholder must comply at all times with the Leeds Teaching Hospitals NHSTrust Infection Control policies, in particular by practising UniversalInfection Control Precautions. Hand hygiene must be performed before andafter contact with patients and their environment.

Equalityand Diversity

Thejobholder must comply with all policies and procedures designed to ensureequality of employment and that services are delivered in ways that meet theindividual needs of patients and their families. No person whether they are staff, patientor visitor should receive less favourable treatment because of their gender,ethnic origin, age, disability, sexual orientation, religion etc.

Patientand Public Involvement

TheTrust has a statutory duty to involve patients and public in evaluating andplanning services. All staff have aresponsibility to listen to the views of patients and to contribute toservice improvements based on patient feedback.

Trainingand Personal Development Continuous Professional Development

Thejobholder must take responsibility in agreement with his/her line manager forhis/her own personal development by ensuring that Continuous ProfessionalDevelopment remains a priority. Thejobholder will undertake all mandatory training required for the role.

Respectfor Patient Confidentiality

Thejobholder should respect patient confidentiality at all times and not divulgepatient information unless sanctioned by the requirements of the role.

COMMUNICATION& WORKING RELATIONSHIPS

Thepost holder will display a high level of communication skills with members ofthe Surgical Oncology Team establishing appropriate processes to ensure theeffective and smooth running of the team. The post holder will also beexpected to establish effective systems of communication across the trustmanagement divisions and beyond the trust, crossing organisational boundariesto enable a co-ordinated approach to the delivery of the service.

SPECIALWORKING CONDITIONS

i)PHYSICAL EFFORT:

Sittingat work station for long periods of time

Accuracyin data entry and document production

ii) MENTALEFFORT:

Thepost holder is expected to report on many surgical related issues. This canmean prolonged concentration for report writing, two or three times a week atleast. Participating in key meetings(one or more/week on average) also requires considerable mental effort.

Frequentmental effort is required in managing multiple priorities.

Resolvingrota and scheduling problems requiringprolonged and intense concentration to identify solutions.

iii)EMOTIONAL EFFORT:

Asa manager of a team of staff who is also professionally responsible there isthe possibility that they may be required to lead personnel discussionsetc. Carry out staff consultations dueto the re-configuration of services which may require support staff duringthe transition.

Directmanagement of staff dealing with conflict, staff moral, conduct anddiscipline.

iv)WORKING CONDITIONS:

Regularuse of a keyboard and VDU while being subjected to constant interruption.

Exposureto infrequent episodes of aggression and over assertive behaviour fromservice users.

Thepost holder may be required to travel between hospital sites.

Person Specification

Qualifications

• Good standard of education to minimum of GCSE Level
• Willing to undergo additional training

Experience

• Knowledge of patient administration processes
• Experience of managing staff and HR processes
• Experience of managing waiting lists
• Knowledge of IT - able to use IT Systems, or be willing to learn
• Experience using LTHT systems
• Understanding of LTHT policies and processes
• Service development or implementation of change

Skills and Behaviours

• Willingness to undertake personal development and learn new skills.
• Organisational and time management skills
• Professional attitude to work
• Able to keep calm under pressure
• Ability to prioritise workload and workload of a team
• Ability to adapt to changes in circumstances

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£31,049 to £37,796 a yearsubject to the pay award