Assistant Business Manager

Islestarr Holdings Ltd.; Manchester; Sur place; GBP 30 000 - 40 000; Plein temps

Avantages offerts par ce poste

Induction programme

Career development

Product launches

Rewards platform

Life assurance

Birthdays off

Sales incentives

Résumé du poste

Charlotte Tilbury Beauty in Manchester is seeking an Assistant Business Manager to lead on-counter activities, drive sales, and elevate the customer experience. You will work closely with the Business Manager to deliver exceptional service, coach a team of artists, and maintain flawless visual standards that reflect the luxury brand.

The role requires a passion for beauty, strong leadership, and a proactive approach to meet and exceed targets while fostering a positive counter culture.

Qualifications

• Retail management experience is required.
• Strong customer service and brand ambassador skills.
• Commercial acumen and strategic planning.
• People management experience.
• Passion for beauty industry.

Responsabilités

• Drive store sales and KPIs to meet targets.
• Support the Business Manager to set and communicate sales objectives to the team.
• Lead by example to deliver exceptional customer service.
• Coach the team and provide feedback to uphold brand standards.
• Maintain visual merchandising and counter standards.
• Develop and motivate the team to deliver brand standards.

Connaissances

Retail management

Customer experience

Commercial acumen

People management

Strategic planning

Description du poste

The Assistant Business Manager is a true brand ambassador, always reflecting the Charlotte Tilbury values. You are enthusiastic to meet and exceed targets, driving momentous team performance through maximum motivation. You place customer experience at the forefront of your leadership style, frequently thinking of new ways for the team to engage and satisfy the customer. You collaboratively work alongside your Business Manager in supporting seamless day to day operations on counter. Not only do you dare to dream it - you dare to do it.,

• Drive financial results in store to meet and exceed targets and key performance indicators.
• Support the Business Manager to determine individual and team sales targets and communicate with the Retail Artists to agree sales objectives and deliver them.
• Demonstrate entrepreneurial spirit, being a specialist amongst the retail artistry brands and showing a genuine enthusiasm, commitment and interest in the Company's performance.
• Lead by example to promote exceptional customer service and creating a customer experience.
• Coach and give feedback to the team to ensure Charlotte Tilbury standards are achieved in both areas of service and artistry.
• Take every opportunity to extend exceptional customer service beyond the in-store experience; driving the customer database for direct marketing opportunities.
• Implement individual and team development plans, conducting regular reviews that encourage two-way feedback and coaching.
• Create a positive and cooperative team culture in store, through team meetings and a collaborative management style; recognizing and celebrating performance where necessary.
• Entrepreneurial with proposing plans, events and other limitless activity to unlock commercial success.
• Maintain impeccable visual merchandising, counter cleanliness and hygiene standards.
• Execute flawless grooming standards, inspiring your team to be and feel the best versions of themselves.Retail management experience
• A genuine passion for the beauty industry.
• Commercial acumen
• People management experience.
• Strategic planning experience

About the Charlotte Tilbury Beauty

Founded in 2013 by world-renowned makeup artist and beauty entrepreneur Charlotte Tilbury CBE, Charlotte Tilbury Beauty has transformed the global beauty industry with one mission: to empower everyone, everywhere to look and feel like the most confident version of themselves. With our easy-to-use, easy-to-choose, easy-to-gift icons, we've become one of the most talked-about beauty brands on the planet - and the magic is only growing. Today, we're a global beauty phenomenon, scaling at record speed across 50+ markets with over 3,000 Dream Team members bringing the Tilbury magic to life every single day. Our retail teams are the heart of our brand - from the glamour of London to the style capitals of Europe, the energy of the Americas, the vibrant beauty hubs of the Middle East and the fast-growing innovation centres across APAC. Every region brings its own sparkle, culture and community, creating the unmistakable magic of Team Tilbury. We're bold. We're disruptive. We're powered by creativity, innovation and industry-leading tech. And as we continue to break records across countries, channels and categories, we're looking for extraordinary talent to join us. If you're ready to create magic, inspire confidence and glow with purpose, this is your moment. Step into a career where you don't just work in beauty - you make dreams come true.,

• We offer a structured induction programme - Charlotte's Magic Academy. This exclusive and bespoke induction trains on all aspects of the role that you will need to succeed in providing red carpet customer experience with follow up training provided during your first months of employment. Focusing on artistry and commerce, you will gain a full understanding of our artistry and service expectations
• Structured career development - our team of industry experts are here to support and work with you to explore your learning potential and career goals
• You receive exclusive launches of our incredible products before anyone else - not only that, but you even receive a full Charlotte Tilbury Look on completion of Charlotte's Magic Academy so you can be a true brand advocate.
• Access to Tilbury Treats - our very own rewards platform allowing you to save money and gain 'money can't buy' discounts on anything from gym memberships to cinema tickets
• Other fabulous benefits such as life assurance, birthdays off work, team sales incentives and many more
• At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.