Assistant Business Centre Manager – Gloucestershire

AMR Recruitment; Forest of Dean; On-site; GBP 25,000 - 35,000; Full time

Job summary

Une entreprise dynamique recherche un Assistant Business Centre Manager pour son site en Gloucestershire. Ce rôle implique un excellent service client, des relations avec les visiteurs et des tâches opérationnelles diversifiées. Les candidats doivent disposer de compétences interpersonnelles, d'une approche orientée vente et être confiants avec les systèmes informatiques. Le poste offre l'opportunité de contribuer à une équipe engagée et d'avoir un impact significatif sur la satisfaction des clients.

Qualifications

• Compétences interpersonnelles et communication excellentes.
• Approche proactive pour résoudre les problèmes.
• Esprit orienté vente, capable d'identifier des opportunités.
• Permis de conduire britannique valide.

Responsibilities

• Accueillir les visiteurs et gérer l'hospitalité.
• Développer des relations solides avec les clients.
• Surveiller et gérer l'utilisation du parking et les réservations.
• Aider à la gestion et à la croissance de la présence sur les réseaux sociaux.

Skills

Communication

Service client

Problèmes de résolution

Vente

Utilisation de Microsoft 365

Job description

Assistant Business Centre Manager – Gloucestershire

Job Opportunity: Business Centre Assistant
Full-Time

About the Role:
We’re looking for a dynamic and customer-focused individual to join our clients team as a Business Centre Assistant. In this front-facing role, you’ll be an essential part of the day-to-day operations, delivering exceptional service and ensuring the smooth running of theirBusiness Centre.

Key Responsibilities:

Front of House Duties

Greet visitors and provide a warm welcome to all Business Centre guests.

Offer refreshments and manage meeting room hospitality for tours and appointments.

Develop and maintain strong relationships with customers and guests.

Handle incoming mail, deliveries, and manage virtual office services.

Oversee visitor access, including access cards for customers, guests, and contractors.

Maintain accurate logs for visitors and contractors for safety and compliance.

Assist with onboarding new customers to ensure a seamless move-in experience.

Address and resolve any customer concerns regarding services, facilities, or IT issues.

Customer Experience & Community Engagement

Enhance the customer journey by strengthening client relationships.

Coordinate community events and encourage customer participation.

Promote networking and identify collaboration opportunities between businesses.

Support marketing initiatives such as the “Refer a Friend” program.

Oversee car park usage, charges, and space allocations.

Monitor and replenish refreshment and event supplies.

Manage bookings and invoicing for ancillary services (meeting rooms, coworking, etc.).

Encourage positive reviews and manage customer feedback effectively.

Operational Support

Maintain a high standard of cleanliness and presentation across communal areas.

Supervise contractors and ensure cleaning and maintenance tasks are completed.

Support the upkeep of meeting rooms and marketing collateral.

Order office supplies and monitor stock levels.

Track and report Health & Safety activity using internal systems (training provided).

Contribute to energy efficiency and ESG-related initiatives.

Business Centre Management (BCM) Support

Deputise for the Business Centre Manager when required.

Organise engaging on-site activities for staff and customers.

Support social media content creation and online engagement.

Answer incoming enquiries and manage call handling.

Maintain up-to-date availability lists, pricing, and newsletters.

Offer support to other centres within the region when needed.

Drive additional income through promotion of services such as telecoms, furniture, cleaning, meeting rooms, and mailbox services.

Identify opportunities to upsell and expand services to existing customers.

Conduct site tours and assist with sales enquiries.

Help manage and grow their social media presence.

Key Skills & Experience:

Excellent interpersonal and communication skills

Natural problem solver with a proactive approach

Sales-focused mindset with the ability to spot opportunities

Confident using Microsoft 365 and general IT systems

Professional telephone manner

Well-presented, approachable, and enthusiastic

Adaptable and flexible to changing needs

Full UK driving licence (clean)

This job description outlines the core duties of the role, which may evolve over time to reflect the needs of the business. Flexibility and a positive attitude are key.

For more information please call Alexis Mead

Please enter your name and email to access our company eBrochure.

Please view our Privacy Policy for more information on how we use your data

For more information about advertising your positions with us, complete the short form below.