Assistant Business Centre Manager

Green Light Recruitment Limited; Leeds; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading recruitment agency seeks a sales professional in Leeds to promote and sell office space and self-storage units. The role involves managing customer relations, overseeing operational duties, and performing local marketing activities. Candidates must possess a valid UK Driving Licence and demonstrate strong sales and customer service skills.

Benefits

25 days holiday

Quarterly bonus

Qualifications

• Must have a Full UK Driving Licence.
• Experience with customer engagement and sales activities.
• Strong communication and relationship-building skills.

Responsibilities

• Conduct viewings and promote office and storage units.
• Manage office tasks, including welcoming visitors and overseeing services.
• Enhance customer relationships and support marketing initiatives.

Skills

Sales

Customer relationship management

Local marketing

Job description

Green Light Recruitment have a fantastic job opportunity with a client based in Leeds.

Seeking a candidate with the below experience and attributes

Sales

•Carry out viewings and tours of office space and industrial units selling the benefits

•Drive ancillary income from telecoms, furniture, cleaning, meeting rooms, mailboxes etc.

•Promote and identify uplift opportunities with customers to increase income and services

•Promotion and selling self storage units in our new facility

•Help support locally driven enquires and sales opportunity

•Identify opportunities to connect and enhance relationships with the local community

•Carry out local marketing activity and following up on leads (old and new)

On site duties

•Welcoming visitors to the Business Centre/self storage facility

•Offering refreshments to guests/tours

•Build a solid relationship with customers

•Managing incoming mail

•Manage Mailbox and Virtual office customers

•Managing access control for new/departing customers, visitors, contractors

•Maintaining log of guests, contractors and attendees for fire log

•Work closely with customers upon on boarding to ensure a smooth transition

•Resolve any concerns or problems regarding the business centre experience, office set up and IT

Customer Management

•Enhance the entire customer journey – building and strengthen relationships

•Coordinate and organise customer engagement activities

•Promote and encourage site networking and event participation

•Identify opportunities to link customers and their businesses with one another

•Promote ‘refer a friend’ incentive

•Oversee car park management, charging thereof and allocations

•Maintain stock levels of refreshments

•Ordering supplies for site events

•Manage supplementary recharging of ancillary services – meeting rooms, co-working etc.

•Manage relationships; encourage positive reviews and oversee complaints

Operations

•Maintain the highest of professional standards

•Daily review of cleaning and maintenance levels

•Oversee cleaning and maintenance operatives and contractors

•Ensure kitchens and communal areas are presented at their best – assisting where necessary

•Maintain sales literature and collateral; including the ordering thereof

•Maintain standards and oversee management of meeting room bookings

•Stationery and supplies management and ordering

•Monitoring H&S platforms – Training provided

•Participate and drive activities that improve the quality of the services provided

•Help support energy consumption and ESG policies

BCM Support

•Encourage and promote ESG interactivity and engagement

•Deputise BCM role with all aspects of Business Centre management

•Devise regular fun and engaging activities to hold within the Business Centre

•Support social media activity – content, pictures & videos for followers

•Answering and managing calls and enquiries

•Maintaining availability lists, pricing and newsletters

Support regionally when required within the wider team

Working Hours -35 -40 hrs per week Monday to Friday

Holidays: 25 days holiday

Bonus -Quarterly

Must have a Full UK Driving Licence

If you are interested in this role and would like further details, call our Recruitment Consultants at GLR to discuss today.

0113 244 1277