Assistant Boutique Manager, Amina Muaddi, Shoe Heaven, Harrods

Kurt Geiger; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Kurt Geiger is seeking a customer service ambassador to lead high standards in our London stores. This role involves driving sales, managing a dedicated team, and ensuring top-tier customer experiences in a vibrant fashion-focused environment. Join a brand powered by creativity and kindness, where your contribution can make a real impact in a dynamic setting.

Benefits

Competitive basic salary

Generous bonus structure

Uniform allowances

Enviable discounts

Qualifications

• Background with a fashion-forward brand.
• Proven ability to drive sales and manage teams.
• Immaculately presented, representing a luxury brand.

Responsibilities

• Ensure high customer service standards.
• Meet and maintain sales targets and policies.
• Manage team productivity and employee relations.

Skills

Customer Service

Sales Driving

Team Management

Job description

Kurt Geiger | About Us

We are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city; its diversity and creativity. For over fifty years our team of in-house shoe and accessory designers have been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature. It represents the good energy and love we have for our community and the many ways we collectively express our individual style.

We Are One: For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | For Unity Against Racism

YOU WILL:

• Ensure customer service is of the highest standards at all times
• Be a role model for your team and Kurt Geiger with your own service standards
• Ensure all store and company sales targets, operations goals, policies and procedures are met and maintained
• Actively liaise, communicate and develop good relations with your team and senior Management
• Maintain a high performance team through effective management of productivity, individual targets, employee relations and coaching on areas of development
• Organise staff scheduling and meet payroll budgets, remaining reactive to trading patterns
• Protect the Kurt Geiger brand and ensure all team members meet personal presentation standards
• Ensure your boutique maintains excellent visual presentation which is consistent with company guidelines

• Background with a fashion-forward footwear, accessory or fashion brand
• A customer service ambassador
• Proven ability to drive sales and team
• Immaculately presented and representative of our luxury/fashion forward brand in every way

• Competitive basic salary
• Generous bonus structure
• Uniform allowances
• Enviable discounts

Our Stores

The first Kurt Geiger store opened on London Bond street in 1963. Today, our brand has global appeal and is distributed in hundreds of cities around the world. We operate over 70 stand-alone stores nationwide, including our new flagship store on London Oxford street, and in over 400 stores globally. Beyond stand-alone stores and retail pop ups, our retail partners include some of the world’s most famous department stores.