Assistant Bar & Restaurant Mananger

Harvey Nichols; Bristol; On-site; GBP 25,000 - 35,000; Full time

Job description

Job Description

Do you keep up to date with luxury hospitality?

Are you passionate in providing the best customer service and people management?

Are you passionate about the hospitality industry?

If YES, we may have the role for you!

Luxury department store, Harvey Nichols, is searching for a new Assistant Manager - Bar & Restaurant to join its Second Floor Restaurant in Bristol. Renowned as one of the finest restaurants in the South West and awarded two AA Rosettes and an AAA Notable Wine List Award, the Second Floor Restaurant and Bar offers the best in modern dining. Our culture is based on inclusivity; we embrace diversity. Whoever you are, Harvey Nichols has a place for you.

How we reward your hard work

Being part of Harvey Nichols, we champion career development and are passionate about our people. We will do all we can to support your journey and career path with us. Alongside this you will have access to a world of amazing benefits such as:

• Up to 40% off fashion
• Up to 40% off hospitality, food market, and hampers
• 30% off beauty and perfumery, wine, and spirits
• Clothing allowance
• Competitive service charge (TRONC)
• Paid overtime

You will also have access to charity days, a season ticket/bike loan, learning and development opportunities, our Employee Assistance Program - Retail Trust, recognition schemes, and the opportunity to join one of our Employee groups: Wellbeing, Diversity & Inclusion, and Sustainability. These are just some of the reasons people join and stay!

About the role

As an Assistant Manager, you will be the first point of contact for our customers and make their dining dreams a reality, providing a fun and enjoyable 5* experience. You will:

• Maintain standards of service throughout the Brasserie as laid down by the Manager;
• Ensure productivity levels and sales are optimized;
• Interview staff and make selection decisions;
• Identify training requirements, and organize and follow through on on-job training;
• Ensure all equipment is properly maintained to required levels;
• Handle customer queries and complaints;
• Provide expert advice whilst achieving maximum sales and delivering memorable customer experiences;
• Be devoted to our customers by providing the highest possible standards of customer service both face to face and over the phone or email;
• Develop a high level of product knowledge and share your opinions on current and future trends in the hospitality;
• Work closely with your team and celebrate fabulousness wherever you see it;
• Flexibility is a must; customer service can’t wait during weekends and evenings!

Is this you?

We are looking for individuals who embrace diversity, love a challenge, are passionate about luxury retail and food, and are looking for something uniquely different.

• Have you done something like this before?
• You will ideally have a successful high-end bar and restaurant background with proven experience supervising teams.
• Demonstrate excellent attention to detail and customer service skills.
• Demonstrate an excellent knowledge of the food and beverage industry, especially cocktails (mixologist is a plus).
• Impeccable command of the English language both written and spoken.
• Passion for beverage and keeping up to date with latest liquor.

If this sounds like you, we want to hear from you!

Where do I sign?

If you are already thinking of what you will wear on your first day (no, we don’t have uniforms) and this role catches your eye, hit the apply button below to kick-start your journey with us.