Assistant Banking Manger - Manchester Spinningfields (also covering Manchester Trafford)

Handelsbanken; Manchester; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking an Assistant Banking Manager to enhance customer relationships and ensure compliance in Manchester. This role involves account administration, direct customer contact, and collaboration with internal departments to deliver exceptional service. The ideal candidate will possess strong interpersonal skills, attention to detail, and a proactive attitude. Join a forward-thinking bank that values trust and respect, offering competitive benefits and a supportive environment for career growth.

Benefits

Private Medical Insurance

Income Protection

Life Assurance

Market-leading Pension Contribution

Qualifications

• Strong ability to build relationships at all levels.
• Exceptional customer service and communication skills.

Responsibilities

• Account administration of new and existing customers.
• Conducting ongoing and annual account reviews for compliance.
• Supporting marketing initiatives and building local relationships.

Skills

Interpersonal Skills

Attention to Detail

Customer Service

Communication

Organizational Skills

Computer Literacy (Word and Excel)

Integrity

Ability to Work Under Pressure

Relationship Building

Job description

Assistant Banking Manager - Manchester Spinningfields (also covering Manchester Trafford)

Be among the first 25 applicants

Main Responsibilities

The role is responsible for the account administration of new and existing customers, including significant direct customer contact, involvement with electronic banking, managing the inward account transfer process, and dealing with customer payments.

Job Introduction

The role involves working as part of the Branch team to ensure the highest levels of customer service and collaborating to achieve the goals outlined in the Business Plan.

• Preparation of facility letters and other account documentation
• Completion of all documentary requirements for lending facilities from credit approval to drawdown, including liaising with lawyers and valuers to ensure all conditions are satisfied (acting as a line of defence)
• Conducting ongoing and annual account reviews to ensure compliance with the Bank's documentation and requirements
• Account administration of new and existing customers, including direct customer contact and delivering excellent service
• Involvement with and liaison with internal departments (e.g., CDD, AML remediation, UKJ) to meet regulatory standards
• Coordination with internal and external parties to ensure high levels of customer service and administrative order
• Supporting marketing initiatives and building relationships with local professionals
• General office management and support to the Branch Manager on health & safety, compliance, and administration
• Understanding of Handelsbanken products and awareness of market trends
• Engaging Account Manager colleagues when customer needs are identified

The successful candidate will also cover the Manchester Trafford Branch.

Ideal Candidate

Research indicates women may second-guess themselves; if you worry about meeting all criteria, apply anyway—we'll handle the rest.

• Ability to build strong relationships at all levels
• Excellent interpersonal and impact skills
• Integrity and discretion
• Ability to work under pressure
• Attention to detail and organizational skills
• Effective communication
• Exceptional customer service skills
• High computer literacy (Word and Excel)
• Assertive, proactive, flexible, and conscientious
• Positive attitude and team spirit

Company Information

Handelsbanken is a relationship bank with a decentralized approach, strong local presence, and long-term customer focus. Each branch operates as a local business, prioritizing individual customer needs over product sales. We are committed to equality and diversity, fostering an inclusive environment.

Visit our Handelsbanken website for more information.

We value our culture of trust and respect, encouraging our employees to flourish and build long-term careers with us.

What is in it for you?

• Wide-ranging development opportunities
• Competitive salary and benefits, including private medical insurance, income protection, and life assurance
• Market-leading pension contribution of 15%, with options for ESG and Shariah funds

Application process

Submit your application to start your journey with us. Our recruiters will review your details and contact you for a phone interview if suitable. Successful candidates will be invited for an in-person interview. Support is available from our Talent Acquisition team during the process.

This advert remains live for at least two weeks; the closing date may change based on response volume.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Finance and Sales

Industries

• Banking