Assistant Banking Manager - Part Time - Fixed Term Contract - South Lakes & Lancaster

HANDELSBANKEN PLC; Lancaster; On-site; GBP 25,000 - 35,000; Part time

Job summary

An established industry player is seeking a dedicated part-time account administrator for their South Lakes & Lancaster Branch. This role involves managing customer accounts, ensuring compliance, and delivering exceptional service. The successful candidate will work closely with the branch team to foster strong relationships and contribute to business goals. With a focus on diversity and inclusion, the company offers extensive learning opportunities and a supportive environment for personal and professional growth. If you are passionate about providing excellent customer service and thrive in a collaborative setting, this is the perfect opportunity for you.

Benefits

Private Medical Insurance

Income Protection

Life Assurance

Generous Pension Contribution

Qualifications

• Strong professional relationship-building skills at all levels.
• Excellent communication and customer service abilities.

Responsibilities

• Prepare facility letters and account documentation.
• Administer customer accounts, ensuring excellent service.
• Conduct ongoing account reviews for compliance.

Skills

Interpersonal Skills

Communication Skills

Attention to Detail

Customer Service

Organizational Skills

Integrity and Discretion

Ability to Work Under Pressure

Job description

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Job Introduction

We are offering a part-time (21 hours per week), 6-month fixed-term contract role within our South Lakes & Lancaster Branch.

The role involves account administration for new and existing customers, including direct customer contact, electronic banking, inward account transfer management, and customer payments.

The successful candidate will work with the Branch team to ensure excellent customer service and contribute to achieving the Business Plan goals.

Main Responsibilities

1. Prepare facility letters and account documentation.
2. Complete all documentation for lending facilities from credit approval to drawdown, liaising with lawyers and valuers to meet all conditions.
3. Conduct ongoing and annual account reviews to ensure compliance with bank documentation and requirements.
4. Administer customer accounts, maintaining significant direct contact and delivering excellent service.
5. Coordinate with internal departments (e.g., CDD, AML, UKJ) to meet regulatory standards.
6. Engage with internal and external parties to ensure high standards of customer service and administrative order.
7. Support marketing initiatives and help build strong relationships with local professionals.
8. Manage general office duties and support the Branch Manager with Health & Safety, Compliance, and administrative tasks.

Ideal Candidate

Research indicates women may second-guess themselves; if you are worried about not meeting all criteria, please apply anyway.

• Ability to build strong professional relationships at all levels.
• Excellent interpersonal and communication skills.
• Integrity and discretion.
• Ability to work under pressure.
• Attention to detail and organized work approach.
• Exceptional customer service skills.

Company Information

Handelsbanken is a relationship bank with a decentralized approach, a strong local presence, and a focus on long-term customer relationships. Each branch operates as a local business, providing tailored services based on individual customer needs.

The bank is committed to diversity and inclusion, welcoming applicants regardless of socio-economic background, age, disability, race, gender, religion, or sexual orientation.

Visit our Handelsbanken website for more information.

We value our culture and long-term perspective, aiming to foster a workplace where everyone can thrive and develop a successful career.

What is in it for you?

• Access to extensive learning and development opportunities.
• Competitive salary and benefits, including private medical insurance, income protection, and life assurance.
• Generous pension contribution of 15%, with options for investment in ESG and Shariah funds.

Application Next Steps

Once you submit your application, our recruiters will review your details and may contact you for a phone interview. If successful, you will be invited for an interview.

Our Talent Acquisition team is available to support you throughout the process. Contact us at [e-mail] for assistance.

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