Assistant Banking Manager - London West End

HANDELSBANKEN PLC; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Assistant Banking Manager for their London West End branch. This role involves managing account administration for new and existing customers, ensuring compliance, and delivering exceptional customer service. You will work closely with a dedicated team to foster strong relationships and support marketing initiatives. The bank values integrity and discretion, and offers a competitive salary along with a comprehensive benefits package, including a generous pension contribution. If you are passionate about customer service and want to grow your career in a supportive environment, this opportunity is for you.

Benefits

Private medical insurance

Income protection

Life assurance

Market-leading pension contribution of 15%

Qualifications

• Strong communication skills to build professional relationships.
• High integrity and discretion in handling customer information.

Responsibilities

• Manage account administration and ensure excellent customer service.
• Prepare facility letters and ensure compliance with lending requirements.

Skills

Excellent communication skills

Customer service skills

Integrity and discretion

Ability to work under pressure

Computer literacy (Microsoft Word and Excel)

Job description

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Job Introduction

An opportunity has arisen within our London West End branch for an Assistant Banking Manager.

As Assistant Banking manager; you will be responsible for the account administration of new and existing customers including significant direct customer contact, involvement with electronic banking, managing the inward account transfer process, dealing with customer payments etc.

You will work as part of the branch team to ensure the highest levels of customer service, as well as working together to achieve the goals on the Business Plan.

Main Responsibilities

• Preparation of facility letters and other account documentation
• Completion of all documentary requirements for lending facilities following credit approval through to drawdown, including instructing and being the ongoing liaison with lawyers and valuers ensuring all conditions precedent /conditions of sanction are satisfied prior to draw down (you are a line of defence)
• Ongoing and annual account reviews to ensure compliance with the Bank's documentation and other requirements
• Account administration of new and existing customers including significant direct customer contact and providing excellent customer service
• Liaison with internal departments and external counterparties to ensure the highest levels of customer service and Good Administrative Order are delivered
• Support of marketing initiatives, assisting branch in building positive and long lasting relationships with local professionals
• General office management and providing support to the Branch Manager regarding Health & Safety issues, Compliance, general administration, self-assessment etc.

Ideal Candidate

Research (by Harvard University) shows that women are particularly likely to second guess themselves and not apply - so if you are worried you don't meet all the criteria, get in touch anyhow and let us do the worrying...

• Excellent communication skills, with the ability to build strong professional relationships at all levels
• High level of integrity and discretion
• Ability to work well under pressure
• Exceptional customer service skills
• High level of computer literacy (Microsoft Word and Excel) is essential
• A positive attitude

Company Information

Handelsbanken is a relationship bank with a decentralised way of working, a strong local presence thanks to a nationwide network of branches, and a long-term approach to customer relations. Each Handelsbanken branch operates as a local business enabling it to make decisions at a local level and provide a bespoke service. The focus is always on the need of the individual customer and not on the sale of specific products.

The Bank is deeply committed to embedding good equality and diversity practice into all of our activities. This is so that we are an inclusive, welcoming and inspiring place to work that encourages everyone to apply, regardless of socio-economic background, age, disability, pregnancy and/or parental status, race (including colour, nationality, and ethnic or national origin), veteran status, marital and civil partnership status, religion or belief, sex, gender reassignment or sexual orientation.

Check our Handelsbanken website for further information

At Handelsbanken, we deeply value our unique culture and values including trust in and respect for each individual. We take pride in nurturing a work environment where people flourish, and where they are empowered to take decisions in their areas of expertise. We take a long term perspective in everything we do and want each employee who joins us to build a long terms successful career with the Bank.

What is in it for you?

• We have a wide range of learning and development available, empowering and enabling our colleagues to take ownership of their own development.
• Competitive Salary and an extensive range of benefits is provided, including private medical insurance, income protection and life assurance
• A market-leading pension contribution of 15% paid by the bank, which can be invested in a wide range of funds (including ESG and Shariah funds)

Application next steps

Your journey with us begins once you have submitted your application. One of our Handelsbanken recruiters will be reviewing your details and will later organise a phone conversation if you match the role requirements. If there is a mutual fit, we will extend an invitation for you to participate in an interview.

How can we support you to be your best self? Our Talent Acquisition team will be happy to provide support e.g. if you need additional time to prepare for an interview or you have any requirements for any part of the interview/hiring process - just let us know by email [e-mail] .

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