Assistant Banking Manager - Hertford

Handelsbanken; Watford; On-site; GBP 25,000 - 38,000; Full time

Benefits offered by this job

Flexible benefits

Job summary

Handelsbanken in Hertford is seeking an Assistant Banking Manager to join our branch team. The role involves account administration of new and existing customers, significant direct customer contact, electronic banking involvement, and supporting the inward transfer process while maintaining high service standards.

You will work with colleagues to deliver exceptional customer service, build strong relationships with local clients and professionals, and contribute to achieving the branch business

Qualifications

• Strong ability to build professional relationships at all levels and represent Handelsbanken effectively.
• Team player who is flexible, proactive and conscientious with integrity and discretion.

Responsibilities

• Prepare facility letters and account documentation.
• Process lending facilities from credit approval through drawdown with lawyers and valuers.
• Conduct internal and external liaison to maintain high service standards.
• Perform ongoing and annual account reviews to ensure compliance and accuracy.
• Maintain strong customer contact and support branch with daily responsibilities.
• Support branch marketing initiatives and build long-term relationships with local professionals.

Skills

Relationship building

Communication skills

Team player

Organised

Attention to detail

MS Word

MS Excel

Tools

Microsoft Word

Microsoft Excel

Job description

Job Introduction

Handelsbanken offers a genuinely different approach to banking. We are a local relationship bank providing bespoke, customer-led banking and wealth management services for personal and corporate customers.

Our branch teams build trusted, long-term relationships with customers in their local communities. With our decentralised ways of working, decisions are made in the branch, close to the customers. Teams decide who they work with and how best to support them, without short-term sales targets or bonus-driven incentives. Instead, we focus on doing what is right for the customer, even when that means prioritising long-term value over short-term profit.

This approach has underpinned our success for decades. Today, Handelsbanken holds the strongest credit rating among its peer banks, is independently recognised as Europe’s safest commercial bank, and is consistently ranked highly for customer satisfaction and relationship banking.

Our culture is values-led, shaped by trust, respect, and long-term thinking. We empower our people to use their expertise, make confident decisions and build long-term careers. We look for people who share our long- term vision, want to grow and want to make a meaningful impact in their local community and with the Bank.

We also recognise that flexibility can support people to perform at their best, and that it looks different for everyone. While arrangements will depend on the requirements of the role and the needs of the business, we are open to having a conversation around what flexibility could look like for you.

Check our Handelsbanken website for further information.

The opportunity

We are looking for an Assistant Banking Manager to join our Branch in Hertford.

The role is responsible for the account administration of new and existing customers including significant direct customer contact, involvement with electronic banking, managing the inward account transfer process, dealing with customer payments etc.

They will work as part of the Branch team to ensure the highest levels of customer service, as well as working together to achieve the goals on the Business Plan.

Key responsibilities

• Preparation of facility letters and other account documentation.
• Completion of all documentary requirements for lending facilities following credit approval through to drawdown, including instructing and being the ongoing liaison point with lawyers and valuers, ensuring all conditions precedent and conditions of sanction are satisfied prior to drawdown (acting as a line of defence).
• Ongoing and annual account reviews to ensure compliance with the Bank's documentation and other requirements.
• Account administration of new and existing customers including significant direct customer contact and providing excellent customer service.
• Liaison with internal departments and external counterparties to ensure the highest levels of customer service and good administrative order are delivered.
• Support of marketing initiatives, assisting the branch in building positive and long lasting relationships with local professionals, whilst undertaking daily responsibilities.

What we’re looking for

Research (by Harvard University) shows that women are particularly likely to second guess themselves and not apply - so if you are worried you don't meet all the criteria, get in touch anyhow and let us do the worrying…

• The successful applicant will have the ability to build strong professional relationships at all levels and represent Handelsbanken effectively. There will be significant contact with customers and external professionals and effective interpersonal and communication skills (both written and verbal) are therefore essential.
• The applicant must be a strong team player, flexible, proactive and conscientious and bring a positive attitude. The successful candidate will work with integrity and discretion and be able to work effectively under pressure. The successful candidate will have full appreciation of the need to provide and be able to deliver an exceptional level of service to existing and potential customers. They will have strong attention to detail and an organised approach to work, and will be able to demonstrate their ability to work with high levels of accuracy.
• Previous experience in dealing with lending documentation/security and AML/KYC procedures for both personal and business customers/transactions would be advantageous. In order to successfully undertake this role, a high level of computer literacy (Microsoft Word and Excel) is essential. Training will be provided on additional internal IT systems

Why join Handelsbanken

We want everyone at Handelsbanken to feel supported, motivated, and able to do great work. That’s why, alongside brilliant colleagues, meaningful work and training and development opportunities, we provide a variety of benefits designed with your wellbeing in mind.

In addition, there is a flexible benefits package with the key highlights detailed below.

The Bank is deeply committed to embedding good equality and diversity practice into all of our activities. This is so that we are an inclusive, welcoming and inspiring place to work that encourages everyone to apply, regardless of socio-economic background, age, disability, pregnancy and/or parental status, race (including colour, nationality, and ethnic or national origin), veteran status, marital and civil partnership status, religion or belief, sex, gender reassignment or sexual orientation.