Assistant Banking Manager - Cambridge Cambourne

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Job Introduction

An opportunity has arisen within our Cambridge Cambourne branch for an Assistant Banking Manager.

As Assistant Banking Manager, you will be responsible for the account administration of new and existing customers, including significant direct customer contact, involvement with electronic banking, managing the inward account transfer process, and dealing with customer payments.

You will work as part of the branch team to ensure the highest levels of customer service and work together to achieve the goals in the Business Plan.

Main Responsibilities

1. Preparation of facility letters and other account documentation
2. Completion of all documentary requirements for lending facilities following credit approval through to drawdown, including instructing and liaising with lawyers and valuers to ensure all conditions are satisfied prior to drawdown
3. Conducting ongoing and annual account reviews to ensure compliance with the Bank's documentation and requirements
4. Account administration for new and existing customers, including direct customer contact and providing excellent customer service
5. Liaison with internal departments and external parties to ensure high-quality customer service and administrative order
6. Supporting marketing initiatives and helping the branch build positive relationships with local professionals
7. General office management and supporting the Branch Manager with Health & Safety, Compliance, administration, and self-assessment tasks

Ideal Candidate

Research by Harvard University indicates women are more likely to second guess themselves and not apply—so if you are worried about meeting all criteria, please get in touch anyway.

• Excellent communication skills and ability to build strong professional relationships at all levels
• High integrity and discretion
• Ability to work well under pressure
• Exceptional customer service skills
• High computer literacy (Microsoft Word and Excel) is essential
• A positive attitude

Company Information

Handelsbanken is a relationship bank with a decentralized approach, a strong local presence through a nationwide network of branches, and a long-term focus on customer relations. Each branch operates as a local business, making decisions locally to provide bespoke services tailored to individual customer needs.

The Bank is committed to embedding equality and diversity into all activities, fostering an inclusive, welcoming, and inspiring workplace for all applicants regardless of background, age, disability, gender, race, religion, or other characteristics.

Visit our Handelsbanken website for more information.

We value our culture and principles, including trust and respect, aiming to create a work environment where employees thrive and are empowered to make decisions. We take a long-term perspective and encourage our employees to build a successful career with us.

What is in it for you?

• Wide range of learning and development opportunities to support your growth
• Competitive salary and benefits, including private medical insurance, income protection, and life assurance
• Market-leading pension contribution of 15%, with investment options including ESG and Shariah funds

Application Next Steps

Once you submit your application, our recruiters will review your details and may organize a phone interview if you meet the role requirements. If successful, you'll be invited for an interview.

Our Talent Acquisition team can support you throughout the process, including additional preparation time or accommodations. Contact us at uk_talent@careers.handelsbanken.co.uk.

This advert will be live for at least two weeks, but the closing date may change depending on response levels.

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