Assistant Banking Manager

JR United Kingdom; Dunfermline; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a leading banking institution as an Assistant Banking Manager in our Commercial Services team. This pivotal role focuses on oversight of complaint handling, regulatory compliance, and operational improvements, making an impactful contribution to client satisfaction and risk management. If you have a passion for compliance and client outcomes, do not hesitate to apply.

Qualifications

• Solid understanding of FCA/PRA complaint handling regulations.
• Strong knowledge of banking operational processes in a commercial environment.
• Experience with regulatory returns like PSD001/PSD007 desirable.

Responsibilities

• Oversee handling of banking complaints ensuring adherence to regulatory expectations.
• Perform outcome reviews and identify trends for process improvements.
• Collaborate with teams to enhance the Bank's risk posture.

Skills

Communication

Analytical skills

Problem-solving

Education

CeMAP qualification

Job description

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Are you passionate about driving high-quality client outcomes while ensuring robust risk oversight? We are seeking an Assistant Banking Manager – Commercial Services to join our dynamic team supporting the Commercial Banking business in Edinburgh or London. This role plays a critical part in the first line of defence, with a particular focus on complaints risk oversight, regulatory compliance, and continuous improvement of operational processes.

Key Responsibilities

As Assistant Manager, you will help deliver a safe, client-centric, and compliant environment across the Commercial function by:

• Oversee the end-to-end handling of banking complaints across all Hampden products, ensuring consistency, fairness, and adherence to FCA/PRA regulatory expectations.
• Perform outcome reviews and root cause analysis, identifying trends and working with stakeholders to implement improvements.
• Ensure complaint handling processes meet regulatory obligations while delivering a world-class client experience.
• Assist in maintaining the Commercial Risk Management Framework, ensuring that risk events are effectively captured, analysed, and addressed.
• Collaborate with key teams to drive improvements in process and controls, enhancing the Bank’s risk posture.
• Support the accurate and timely preparation of lending-related regulatory returns (e.g., PSD001/PSD007), working in partnership with Finance and Commercial teams.
• Assist with preparing and issuing client communications, including interest rate changes and annual statements, ensuring clarity, compliance, and client understanding.
• Identify opportunities to streamline business processes, enhance data quality, and improve internal controls.
• Support the delivery of the Training and Competence framework, helping to maintain high professional and regulatory standards across the Commercial team.
• Work closely with Risk & Compliance to ensure alignment with second line controls, fostering data-driven decision making.

Person Specification

• A solid understanding of FCA/PRA complaint handling regulations and risk management principles.
• Strong knowledge of banking operational processes, ideally in a commercial or lending environment.
• Experience handling or supporting regulatory returns is desirable (e.g., PSD001/PSD007).
• Excellent communication and interpersonal skills – able to influence and collaborate with stakeholders at all levels.
• Proven analytical, problem-solving and decision-making abilities.
• CeMAP qualification is desirable but not essential

Why Join Our Client

This is an exciting opportunity to join a collaborative, forward-thinking team where your attention to detail, compliance mindset, and desire to improve client outcomes will be truly valued. You'll gain broad exposure across Commercial Banking operations, regulatory compliance, and quality assurance while making a real impact on how we protect and serve our clients.

If you are interested in the above role please only send your CV if you have relevant experience to

This position may be just one of numerous opportunities we are handling that you could have an interest in pursuing. If you have not been in touch with us before please call us on 0131 550 1100 or drop off a CV at [emailprotected] and we will make sure the most relevant Consultant gets back to you as soon as possible. Please note that we never send CVs anywhere without your prior consent.

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