Assistant Application Support Engineer

RTA Engineering Services; Poole; On-site; GBP 25,000 - 30,000; Full time

Job summary

A market-leading traffic solutions company is looking for an Assistant Application Support Engineer to join their dynamic support team. This entry-level position emphasizes hands-on experience in IT support, with responsibilities including managing support incidents and contributing to process improvements. Candidates with a passion for technology and problem-solving skills will thrive in this environment, with opportunities for professional development and a collaborative team culture.

Benefits

26 days holiday (rising to 29 with service)

Excellent pension (up to 10% match)

Annual bonus

Investment in personal development

Flexible benefits and working policy

Qualifications

• Previous experience in a 1st Line or helpdesk support role.
• Strong communication and customer-facing skills.
• Technical mindset with hands-on IT/Technical support experience.

Responsibilities

• Monitor and manage incoming support incidents and emails.
• Log, assign, and track unresolved incidents for customer satisfaction.
• Perform technical support tasks including software patching and user administration.

Skills

Communication

Problem Solving

Technical Support

Job description

Company Description

Assistant Application Support Engineer

Job Description

Uniting whats next in traffic

At Yunex Traffic, we launch cities into the future with forward-looking infrastructure and transport solutions, making mobility safer, more efficient and more sustainable for all. Are you looking to grow your career in Technology with an international, market-leading traffic solutions business? At Yunex Traffic, were shaping the future of Intelligent Traffic Systems worldwide. If you're an energetic, personable, and enthusiastic individual with a passion for learning and development, we want you on our team! Due to recent organisational changes, we are seeking an Assistant Application Support Engineer to join our dynamic support team. In this role, you will: Work closely with experienced engineers to support and maintain our bespoke applications, cloud infrastructure, and customer-facing platforms. Gain hands-on experience with real-world systems and processes. Learn and grow your technical skillset while contributing to the continuous improvement of our support services. Take ownership of existing processes and help enhance them through innovation and collaboration. This is a fantastic opportunity for someone early in their career who is eager to learn, develop, and make a meaningful impact in a fast-paced, technology-driven environment.

Responsibilities

Monitor and manage incoming support incidents and emails, providing resolutions where possible

Log, assign, and track unresolved incidents to ensure timely resolution and customer satisfaction

Perform technical support tasks including domain/user administration, software patching, and Group Policy management Collect and analyse data to support monthly performance reporting and assist other teams

Support software rollouts, customer training, and the creation of user-friendly guides

Qualifications & Experience

Previous experience in a 1st Line or helpdesk support role

Strong communication and customer-facing skills

A self-motivated approach to problem-solving and learning Technical mindset with hands-on IT/Technical support experience

Excellent organisational and interpersonal skills, with the ability to meet SLAs

Desirable

Awareness of cloud technologies, networking, and IT security

Experience with Windows and Linux operating systems

Industry-recognised computing qualifications Exposure to software deployments and traffic industry technologies

We offer

A collaborative and supportive team environment

Investment in personal development and support for professional memberships

The chance to make a tangible impact on local communities through innovative traffic solutions 26 days holiday (rising to 29 with service), excellent pension (up to 10% match), and annual bonus

Flexible benefits and working policy to suit your lifestyle

How do I apply?

We can only accept online applications. Click the Apply Now button below to submit your application.

About Us

We are a global leader in intelligent transport systems with more than 3,500 passionate employees who pioneer, develop, create, install and maintain innovative road traffic and mobility solutions all over the world.

We make our roads smarter, safer and greener. The work we do enables cities, highways authorities and infrastructure operators to create a new world of mobility and makes cities more livable for everyone.

Our solutions range from traffic lights, tolling solutions and tunnel management to software, AI applications and the intelligent networking of all road users.

Become a Traffic Transformer and help us to continue transforming towns and cities all over the world.

Our Commitment

At Yunex Traffic, the uniqueness of our people is our strength. Our people are at the heart of what we do and every voice, perspective and contribution is valued. The future of mobility needs people who think down different tracks and we empower our people to transform cities all over the world. Join us and make a difference too.

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