Assistant Aftersales Manager- Maidstone Audi

Marshall Motor Group; Cambridge; On-site; GBP 30,000 - 40,000; Full time

Job summary

Marshall Motor Group is seeking an Assistant Aftersales Manager for their Maidstone Audi dealership. This full-time role includes providing team guidance, ensuring customer satisfaction, and identifying performance improvements. Ideal candidates will have dealership experience and a proactive, positive attitude toward customer service.

Benefits

25 days annual leave plus bank holidays

Life assurance

Pension scheme

Wellbeing support

Employee discount for servicing

Purchase discount scheme

Qualifications

• Experience in a similar role within a vehicle dealership is ideal.
• Ability to remain professional, calm, and positive at all times.
• Expected to approach tasks eagerly and cooperate fully.

Responsibilities

• Provide guidance to a team of Service Advisors.
• Ensure high levels of customer care and satisfaction.
• Identify areas for improvement in service reception.

Skills

Professionalism

Positive attitude

Proactive mindset

Teamwork

Customer care

Job description

Role: Assistant Aftersales Manager

Location: Maidstone Audi

Hours: Full-Time Monday to Friday with Saturdays on a Rota

Salary: Competitive and with a bonus and OTE scheme in place

Benefits: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular retailers, as well as a purchase discount scheme

Who we are

Marshall Motor Group is one of the UK’s largest car dealer groups representing 23 of the world’s most popular and celebrated car, van, truck and motorbike manufacturers with 141 dealerships situated across 34 UK counties.

We are as passionate about our people as we are our customers. As part of the Constellation Automotive Group which includes webuyanycar, cinch and BCA, there are huge opportunities for you to find your place and build the career you want with us.

The Role

1. Provide day to day guidance and direction to a team of Service Advisors
2. Ensure the highest level of customer care and satisfaction are delivered at all times
3. Identify areas of improvement for the service reception department to improve performance and customer satisfaction
4. Plan ahead and manage time effectively to ensure all tasks are achieved
5. Develop and maintain professional working relationships with all customers, dealership colleagues, suppliers and external representatives

What experience do I need?

1. Ideally you would have some experience in a similar role within a vehicle dealership
2. Ability to remain professional, calm and positive at all times
3. Approach tasks eagerly and cooperate fully when requested
4. Proactive mind set
5. Positive, can-do attitude

If you would like to know more about this opportunity for a career at Marshall Motor Group, apply online and one of our recruitment specialists will be in touch.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.