Assistant Aftersales Manager - Basildon Ford

Essex Ford; Basildon; On-site; GBP 35,000 - 48,000; Full time

Job summary

A leading dealership is seeking an Assistant Aftersales Manager to enhance service department growth and profitability. This full-time position in Basildon offers a competitive salary and a range of benefits, including a company vehicle and generous holiday entitlements. Ideal candidates will possess strong automotive service experience, excellent customer service skills, and a commitment to improving the customer experience.

Benefits

Company provided vehicle

30 days holiday

Discount on MOTs and services

Life assurance

Discounted gym membership

Retailer discount portal

Referral scheme up to £1,000

Full training and support

Qualifications

• Strong previous experience as an automotive service/aftersales advisor.
• Able to work in a busy environment as part of a team.
• Full UK driving licence.

Responsibilities

• Assisting the Service Manager in the day-to-day running of the service department.
• Ensuring quotes and charges are recorded accurately.
• Managing customer interactions to ensure high satisfaction.

Skills

Organisational skills

Customer service

Teamwork

Job description

Allen Motor Group are currently looking to employ an Assistant Aftersales Manager to join our Ford dealership in Dunton. You will be responsible for assisting the aftersales manager to drive the growth and profitability of the service department, through effective supervision of the service team members. Focusing on maintaining customer loyalty by providing outstanding customer satisfaction. This position is offered on a full-time Monday to Friday & 1 in 3 Saturday’s, reporting to the Aftersales Manager. Paying up to £35,000 with an OTE of £48,000.

Why Allen Motor Group?

In addition to a highly attractive basic, OTE & bonus scheme we also offer a range of other benefits including:

• Company provided vehicle
• 30 days holiday including bank holidays, plus additional holiday entitlement which increases with length of service
• Fantastic discounts on MOT’s, services and parts
• Life assurance benefit, at no cost to yourself
• Discounted gym membership
• Retailer discount portal with discounts from some of the UK’s biggest retailers
• Up to £1,000 refer a friend scheme
• Full training and support to develop and progress your career with Allen Motor Group
  
  

Previous Experience

To be considered for this position will you have strong previous experience as an automotive service/aftersales advisor ideally from a franchised dealership. We also look for the following skills and experience:

• Able to work in a busy environment as part of a team
• Fantastic organisational skills
• Full UK driving licence
• An ability to overcome customer issues
• Knowledge of warranty procedures is advantageous
• Previous management experience is very advantageous
  
  

Key Duties And Responsibilities

• Assisting the Service Manager in the day-to-day running of the service department, deputising in their absence.
• Advising and assisting customers using the company systems and resources to ensure complete customer satisfaction.
• Advising customers on appropriate associated sales reported via the electronic vehicle health check and video.
• Assisting with the control and co-ordination of courtesy vehicles, including mileage and damage check report.
• Ensuring quotes and charges are recorded accurately and invoices are produced/paid in-line with AMG guidelines.
• Assisting in the maintenance and control of work in progress and any administrative, service-related tasks.
• Working in collaboration with the Sales/ Service department to ensure the cohesive running of the site.
• Managing the customer experience to achieve and maintain a high level of satisfaction, and any customer complaints are dealt with in a satisfactory manner and in line with company guidelines.
• Ensuring adherence to GDPR guidelines, collating up to date customer data at every interaction.
  
  

At Allen Motor Group, we drive an inclusive workplace, respecting and encouraging applications from every background. Join our team, where every person matters.

If you would like to be considered for this opportunity, please do apply now

Assistant Aftersales Manager - Basildon Ford

Dunton, Basildon, United Kingdom

SS15 6GB

£35,000 - £48,000 OTE & Company Provided Vehicle

Permanent - Full-time

Posted 2 days ago

Closing date: 01/08/2025

Job reference: DS1341287DunAAMBF