Assistant Aftersales Manager

TN United Kingdom; Dorchester; On-site; GBP 28,000 - 34,000; Full time

Job summary

An established industry player is looking for an Assistant After Sales Manager in Dorchester. This role is crucial in implementing the service department's strategy and maximizing profits while ensuring exceptional customer service. You will guide and support the service team, enhancing their performance through effective management and training. This position offers a competitive salary, a bonus scheme, and opportunities for career progression through ongoing training with a leading manufacturer. If you have a strong background in after sales management and a passion for customer satisfaction, this role is a perfect fit for you.

Benefits

Bonus scheme

Pension scheme

Ongoing training support

Qualifications

• Experience in a managerial role within after sales or service departments.
• Strong understanding of customer service and sales strategies.

Responsibilities

• Implement after sales strategies and manage service team performance.
• Maximise profits while ensuring outstanding customer service.

Skills

Customer Service

Management Skills

Sales Strategy Implementation

Education

Experience in After Sales Management

Background in Service Management

Job description

Job Description

Assistant After Sales Manager – Dorchester

Location: Dorchester, Dorset

Salary: Basic £28,000, OTE £34,000

Hours: Monday – Friday 08:00 – 18:00 and alternate Saturdays 08:00 – 13:00

We are seeking an experienced professional, possibly with a background as an Assistant Service Manager, Front of House Manager, Workshop Controller, or Senior Service Advisor.

Responsibilities

• Implement the Service Department's After Sales strategy in the respective area.
• Maximise volume and gross profit in line with targets.
• Manage costs effectively.
• Ensure the Service Team follows the agreed after sales processes to maximise profit opportunities.
• Deliver outstanding after sale customer service through all Service Team activities.
• Provide direction and support to the Service Team to meet targets.
• Enhance the performance of the Service Department through effective recruitment, coaching, management, and development in collaboration with the Aftersales Manager.

Salary and Benefits

• Competitive basic salary based on experience and capability.
• Bonus scheme.
• Pension scheme.
• Fully supported ongoing training with our manufacturer partner to facilitate career progression.

This position offers a superb opportunity within an industry-leading dealer group.