Assistant Administrator – Extra Help Unit

Citizens Advice Scotland; City of Edinburgh; Hybrid; GBP 23,000 - 27,000; Part time

Job summary

Citizens Advice Scotland is seeking an Assistant Administrator for their Extra Help Unit. This role involves supporting vulnerable consumers with energy complaints and managing administrative tasks in a busy environment. The position offers hybrid working and aims to make a positive impact in people's lives.

Benefits

40 days annual leave

Flexible working

Hybrid work options

Qualifications

• Experience in a fast-paced environment.
• Ability to manage incoming communications.

Responsibilities

• Support various functions including arranging travel and restocking supplies.
• First point of contact for building issues and welcoming visitors.

Job description

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> Workplace type: hybrid working, covering Monday, Thursday & Friday with regular office days to support our admin team in the Extra Help Unit at CAS Glasgow office

> Type of contract: Fixed-term contract for 12 months

> Job Level and Salary Scale: Level 1, £23,042 - £26,618 per annum* (pro-rata)

About the job

The Extra Help Unit (EHU) provides support to vulnerable domestic consumers and micro-businesses across Great Britain with energy complaints. As defined in the CEAR Act 2007, the EHU has statutory duties to handle cases where the consumer’s energy supply has been disconnected or is at risk of disconnection. The Unit also has statutory powers to support vulnerable consumers. A person may be deemed vulnerable due to personal circumstances, complexity, or urgency of their complaint. The EHU is a referral-only service with partners including Citizens Advice Consumer Service, Ofgem, and Ombudsman Services: Energy.

This is a part-time role covering Monday, Thursday & Friday, with regular office days to support our admin team at the CAS Glasgow office.

The administrative team within the EHU manages all incoming email and letter referrals from key partners, and is responsible for recording correspondence and case details.

As an Assistant Administrator, you will support various functions including arranging travel, restocking office supplies, being the first point of contact for building issues, welcoming visitors, and supporting meetings in Portland House.

This is a busy role suited for someone who enjoys a fast-paced environment and making a difference in people's lives.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a 35-hour full-time week, 40 days annual leave, flexible working, and hybrid work options. We promote diversity and inclusion and support flexible working arrangements to accommodate all staff. Applications from all backgrounds are encouraged.

We offer hybrid working, with the number of remote days depending on the role and discussed during recruitment.

Additional Information

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Information Technology
• Industries: Non-profit Organization Management