Assistant Account Manager

multifi; Greater London; On-site; GBP 28,000 - 35,000; Full time

Job summary

A fast-growing fintech startup is seeking an Assistant Account Manager to support Customer Success Managers and ensure client satisfaction. The role involves managing customer onboarding, operational processes, and maintaining strong relationships. Candidates should demonstrate excellent organizational and customer service skills to thrive in a dynamic environment.

Benefits

Competitive salary and performance-based bonuses

Healthcare and wellness benefits

Flexible work arrangements

Opportunities for professional development

Dynamic and collaborative work environment

Qualifications

• Proven experience in administrative roles managing high volumes of work.
• Background in financial services, ideally in credit control or support.
• Ability to engage confidently across all levels.

Responsibilities

• Provide back-office support to Customer Success Managers.
• Manage customer onboarding process from post-credit sanction.
• Maintain up-to-date customer records.

Skills

Customer service

Attention to detail

Organizational skills

Job description

multifi Greater London, England, United Kingdom

multifi Greater London, England, United Kingdom

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Support that drives success. Service that sets us apart.

Location: Farringdon, London, UK

About Us:

multifi is a fast-growing and innovative fintech startup dedicated to transforming the way businesses manage their finances. Our mission is to provide cutting-edge financial technology solutions that empower businesses to achieve their financial goals. We are currently seeking a diligent and detail-oriented Assistant Manager who will provide support to our prospects and customers.

What you’ll do:

As an Assistant Account Manager, you’ll play a key role in delivering seamless support to our Customer Success Managers. You'll help ensure the highest standards of service for our clients, overseeing critical operational and risk-related processes. Your attention to detail, proactive communication, and collaborative mindset will be essential in shaping positive customer outcomes and internal efficiency.

Key responsibilities:

• Provide reliable back-office support to Customer Success Managers, handling tasks such as credit and business risk assessments, payments, and customer communication.
• Own and manage the customer take-on process from post-credit sanction through to full onboarding, ensuring all steps are completed accurately and efficiently.
• Keep customer records up to date, promptly reflecting any changes in status or requirements.
• Foster strong internal and external relationships by being a dependable and professional point of contact.
• Support Customer Success Managers during scheduled customer reviews by preparing and reviewing key documentation.
• Champion a culture of accountability and integrity, always doing what’s right for customers, colleagues, and the business.

What you’ll bring:

• Proven experience in administrative roles with a strong track record of managing high volumes of work and tight deadlines.
• Background in financial services, ideally in a credit control or support function.
• Natural relationship-builder with the ability to engage confidently across all levels of stakeholders.
• Exceptional customer service skills, you genuinely care about delivering a great experience.
• Excellent attention to detail, ensuring accuracy in everything you do.
• Strong diary and workload management skills, you stay organised and proactive under pressure.

•Competitive salary and performance-based bonuses.

•Healthcare and wellness benefits.

•Flexible work arrangements.

•Opportunities for professional development and growth.

•A dynamic and collaborative work environment.

If you are passionate about financial technology, have a track record of delivering exceptional customer service, and want to play a key role in the success of our customers while supporting our sales efforts, we encourage you to apply for the position of Assistant Account Manager at multifi. Join us in our mission to empower UK businesses to achieve their financial goals with innovative fintech solutions.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

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