Assistant Account Director

COREcruitment; London; On-site; GBP 65,000; Full time

Job summary

A leading facilities management service provider is seeking an Assistant Account Director in London. In this pivotal role, you will manage client relationships and business performance while leading a sizable team. The ideal candidate will possess strong financial acumen and an SIA license.

Benefits

Company Car / Allowance

Excellent Benefits

Qualifications

• Minimum 5 years experience at a senior account management level in FM.
• Proven track record in client satisfaction and business growth.
• Driving License required.

Responsibilities

• Manage client relationships and P&L effectively.
• Drive team performance and develop leadership capabilities.
• Ensure service excellence across all service streams.

Skills

Client Management

Team Leadership

Financial Acumen

Stakeholder Management

Service Excellence

Education

IOSH / NEBOSH Qualification

Tools

SIA License

Job description

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The Role: Assistant Account Director – Facilities Management
Sector: Facilities Management – Soft and Hard Services
Salary: Up to £65,000 per annum + Company Car / Allowance + Excellent Benefits
Location: London – National role

We are working with a best-in-class facilities management service provider to find them an Assistant Account Director in London. This role covers both hard and soft services and the key drivers will be managing client and stakeholder relationships and nurturing a cohesive and service-led culture within your sizable team. Due to the nature of the role, it is a pre-requisite that the post-holder has an SIA license.
About the role:
The Assistant Account Director will drive and review business performance and growth, motivating your team(s) to deliver their best to clients and customers every day. You will work closely with a wide stakeholder group to deliver collaborative, winning solutions. You will drive value, be innovative and strive for service excellence. Develop and deliver strong leadership to your team of Managers and support them in their development and performance through growth.
Key Responsibilities:
• Exercise tight control of your P&L
• Collaborate with our People Business Partner to develop and execute a strong people strategy across your contracts.
• Coaching and develop people to grow as individuals and within teams, raising levels of employee engagement as well as building a rich and talented succession plan.
• Grow and maintain strong, collaborative and enduring relationships with your senior client base.
• Ensure consistency and exceptional service is delivered across all service streams, placing service excellence at the heart of everything you do.
• Cohesively form a key part of the Senior Leadership Team, working collaboratively and supportively with your Managing Director as well as other Key Accounts Directors and SMEs to ensure achievement of shared objectives.

All About You:
• A minimum of 5 years experience at a senior account management level within the FM industry
• Ideally hold an IOSH / NEBOSH Qualification
• SIA license holder – previously or now - non-negotiable
• Excellent understanding and appreciation of what is entailed in successfully delivering Soft FM support services.
• Excellent working knowledge of both hard and soft facilities services
• Experience of managing complex and multiple stakeholder relationship
• Demonstrable financial acumen
• Have a proven track record of client / customer satisfaction
• Track record of growing sales and retaining business
• Driving License