Assistant Accommodation Manager

Parkdean Resorts; Poole; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Employee Assistance Programme

Staff discounts: 50% holidays, 30% on‑

Friends & family 25% discount

Team member discounts 30%

Brand partner discounts

Job summary

Parkdean Resorts in Poole is seeking an Assistant Accommodation Manager to work with the Accommodation Manager, coordinating the team to keep accommodation clean and well presented across all parks. You will support daily operations, coach staff, and help deliver an outstanding guest experience.

The role requires leading a team, forecasting labour, and maintaining high standards, with hands‑on cleaning duties and weekend/evening work as needed. A UK driving licence is essential.

Qualifications

• Experience managing teams.
• Ability to coordinate complex daily operations.
• Experience forecasting labour and resource planning.
• Leadership style that inspires and supports diverse teams.
• Willingness to perform hands-on cleaning tasks and physical activity.
• Ability to work weekends, evenings and bank holidays.
• Proficient with standard IT systems and applications.
• Full UK driving licence.

Responsibilities

• Assisting with recruiting, onboarding and training Accommodation team members.
• Supporting daily cleaning operations across all accommodation types.
• Coordinating team structure, delegation and responsibilities.
• Providing day-to-day coaching and 1-2-1s to team members.
• Supporting engagement, motivation and recognition initiatives.
• Monitoring daily performance and helping plan continuous improvement.
• Collaborating with Maintenance and Guest Experience to support check-ins and guest requests.
• Responding promptly to guest queries and resolving issues.

Skills

Team management

Labour forecasting

Leadership

Hands-on cleaning

IT skills

Driving licence

Job description

Join us as our new Assistant Accommodation Manager, where you'll work closely with the Accommodation Manager to coordinate and support the team in delivering exceptional standards of cleanliness and presentation across all accommodation types. In this key role, you'll help ensure smooth daily operations, maintain consistently high standards, and contribute to creating an amazing experience for every guest.

What you will be doing...

• Assisting with recruiting, onboarding, and training Accommodation team members.
• Helping to build and maintain a positive team culture focused on high standards.
• Supporting the Accommodation Manager with team structure, role delegation, and clarity of responsibilities.
• Providing day-to-day coaching, supporting 1-2-1s, and encouraging team development.
• Supporting initiatives that drive engagement, motivation, and team recognition.
• Assisting in the daily coordination of cleaning operations across all accommodation types.
• Carrying out regular spot checks and inspections to ensure cleanliness and presentation standards are consistently met.
• Monitoring daily performance and helping prepare action plans to support continuous improvement.
• Working closely with Maintenance and Guest Experience teams to support check-ins, repairs, guest requests, and special requirements.
• Responding promptly and professionally to guest queries, helping resolve issues with minimal disruption.

About you...

• Previous experience managing teams.
• The ability and knowledge to coordinate complex daily business operations.
• Experience with forecasting labour and resource planning skills.
• A leadership style that inspires, supports, and brings out the best in diverse teams.
• The ability to access accommodation to perform checks and deliver hands‑on cleaning services as required, performing physical tasks including lifting, bending and standing for extended periods of time.
• The flexibility to be able to work across varied days including weekends, evenings, and bank holidays as required.
• Confident using standard IT systems and applications.
• A full UK driving licence.

So, why Parkdean Resorts?

Well, besides the one‑of‑a‑kind team culture, stunning locations across the UK, and the chance to work with the UK's largest holiday park organisation, we can offer:

• The chance to develop your skills and boost your career across our 65 parks - we've got your back when it comes to training!
• You're never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority.
• A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
• A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities.
• Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we've got deals on lots of brands just for you.
• We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business.
• We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come.

Are we the right fit for you?

At Parkdean Resorts, every park is a place to start something great; a place where you can develop your skills, take on new challenges, and thrive alongside a team that supports you every step of the way. Our parks create meaningful memories for our guests and know that great service is more than a smile - it's understanding the value of every moment. Because it's not just what we do, it's who we are. Join a team that puts heart into every holiday. Be the Heart of the Park.

Parkdean Resorts takes safeguarding seriously therefore background checks including DBS (or equivalent) will be carried out if appropriate. We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests as part of the recruitment and assessment process, please contact Roisin at #####