Assistant Accommodation Manager

Sanctuary Group; Chelmsford; On-site; GBP 25,000 - 28,000; Full time

Job summary

A leading accommodation provider in Chelmsford is seeking an Assistant Accommodation Manager to oversee operations and support a team. Key responsibilities include managing staff, handling customer service inquiries, and ensuring compliance with standards. Candidates should possess strong communication skills and experience in accommodation management, with a salary of £25,799 per annum, plus benefits.

Benefits

25 days leave plus public holidays

Pension scheme with employer contributions

Life Assurance

Wellbeing support and tools

Cycle to Work Scheme

Qualifications

• Experience in accommodation operations or customer service is essential.
• Ability to communicate effectively at all levels.
• Some experience in staff management and administrative support.

Responsibilities

• Communicate with tenants and manage queries professionally.
• Line manage General Assistants and allocate tasks.
• Handle finance tasks such as processing rent payments.

Skills

Customer service skills

Communication skills

Team management

Microsoft Office proficiency

Tools

KX

SAP

Job description

Sanctuary Students provide safe and secure accommodation to thousands of students around the country. We believe that our strength lies in our dedicated staff who help students with their everyday needs.

We have an opportunity for an Assistant Accommodation Manager to join our site operations team based in Chelmsford. This is an exciting role to work alongside of the Deputy Accommodation Manager, supporting the team, which is made up of 9 other people. We provide accommodation for staff of the NHS, there will be the occasional lone working, however there is always someone around to support.

We’re looking for a professional individual who is a team player and used to working in a fast-paced environment with experience in a similar role. Being self-motivated and able to use your own initiative is crucial. An individual that wants to learn new skills and can relate to Sanctuary’s values is important.

Role Responsibilities:

• Communicating via emails, bookings on KX, SAP procurement (raising PO), phones calls, site and block inspections, support with compliance on site.
• Line managing a team of General Assistants on various tasks such as cleaning of communal areas, daily service cleans and hotel style changeover of accommodation on a daily basis
• Allocating tasks and managing work loads of general assistants to priorities the needs of the business
• Completing finance tasks such as processing rent payments, invoices and raising purchase orders
• Communicating with tenants and the wider team and dealing with queries ensuring they are dealt with in a professional and timely manner
• Providing a quality customer service to customers and reacting to any queries
• Working with other Assistant Accommodation Managers on monthly checks of buildings, raising repairs and completing inspections of void rooms and inspecting completed work as well as completing periodic occupied room inspections.
• Developing and maintaining excellent relationships with internal and external customers
• End of tenancy inspection and Onboarding inspections. Liaison with Stakeholders, managing and reporting or logging of repairs

Requirements:

• Experience of supporting the delivery of high-quality accommodation operations or customer service is essential
• Working knowledge of effective communication at all levels
• Some experience of managing staff and providing administrative support to the wider team
• Excellent communication and customer service skills
• Previous experience of Microsoft Office applications including Word, Excel and Outlook able to work on their own initiative. Experience working with KX, SAP, Communications would be helpful.
• Occasional travel may be requirement of the role, therefore a full valid driving licence is essential

What We Offer:

Sanctuary Students manages accommodation for over 11,500 students across England and Scotland. We work in partnership with universities to provide cost-effective facilities management and support services, as well as providing specifically designed and purpose-built accommodation direct to students across the UK.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental, and financial health, and gives you the flexibility to tailor your employee benefits by offering:

• 25 days leave rising to a maximum of 30 days (plus public holidays) pro rata
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work Scheme
• Voluntary health plans
• Wellbeing support and tools
• £25,799 per annum with an additional policy allowance of £2,579 per annum (rising to £27,156 with an additional policy allowance of £2,715 per annum after 12 months, subject to satisfactory performance)

We are an equal opportunities employer and welcome applications from all suitably qualified persons. We are only currently accepting applications from those with the right to work in the UK.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission.