Assistant Accommodation Manager

Sanctuary Group; Cambridge; On-site; GBP 25,000 - 27,000; Full time

Job summary

A leading accommodation provider in Cambridge is seeking an Assistant Accommodation Manager. This role involves overseeing site operations, managing a team of General Assistants, and ensuring high standards of service. Candidates should have experience in customer service and staff management, along with strong communication skills. The position offers a competitive salary and excellent benefits including 25 days of leave and wellbeing support.

Benefits

Competitive salary

25 days leave

Pension scheme

Health plans

Wellbeing support

Qualifications

• Experience in supporting high-quality accommodation operations is essential.
• Excellent communication and customer service skills.
• Some experience in managing staff is required.

Responsibilities

• Managing a team of General Assistants.
• Completing finance tasks like processing rent payments.
• Communicating with tenants and resolving queries.

Skills

High quality accommodation operations

Customer service

Effective communication

Microsoft Office applications

Staff management

Job description

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Sanctuary Students provide safe and secure accommodation to thousands of students around the country. We believe that our strength lies in our dedicated staff who help students with their everyday needs.

35 hours per week

We have an opportunity for an Assistant Accommodation Manager to join our site operations team based at Sanctuary Addenbrookes. This is an exciting role which is responsible for all aspects of site operations including logging maintenance repairs, void room checks, compliance checks and managing high cleaning standards across the site. The role includes working with a small team to manage General Assistants and assist with tenancy management and the overall operations of our 12 accommodation blocks onsite. You will ensure compliance and meet the high standards expected.

We are looking for a professional individual who is a team player and used to working in a fast-paced environment with experience in a similar role. Being self-motivated and able to use your own initiative is crucial. An individual that wants to learn new skills and can relate to Sanctuary’s values is important.

The role of Assistant Accommodation Manager will include:

• Line managing a team of General Assistants on various tasks such as cleaning of communal areas, daily service cleans and hotel style changeover of accommodation on a daily basis
• Allocating tasks and managing work loads of general assistants to priorities the needs of the business
• Completing finance tasks such as processing rent payments, invoices and raising purchase orders
• Communicating with tenants and the wider team and dealing with queries ensuring they are dealt with in a professional and timely manner
• Providing a quality customer service to customers and reacting to any queries
• Working with other Assistant Accommodation Managers on monthly checks of buildings, raising repairs and completing inspections of void rooms and inspecting completed work as well as completing periodic occupied room inspections.
• Developing and maintaining excellent relationships with internal and external customers

Skills and experiences:

• Experience of supporting the delivery of high quality accommodation operations or customer service is essential
• Working knowledge of effective communication at all levels
• Some experience of managing staff and providing administrative support to the wider team
• Excellent communication and customer service skills
• Previous experience of Microsoft Office applications including Word, Excel and Outlook
• Occasional travel may be requirement of the role, therefore a full valid driving licence is essential

Why work for us?

Sanctuary Studentsmanages accommodation for over 11,500 students across England and Scotland. We work in partnership with universities to provide cost-effective facilities management and support services, as well as providing specifically designed and purpose-built accommodation direct to students across the UK. We offer a range of accommodation from shared flats to self-contained apartments in some of the biggest university towns and cities in the UK, including London, Manchester, Liverpool and Glasgow.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental, and financial health, and gives you the flexibility to tailor your employee benefits by offering:

• £25,082 per annum with an additional policy allowance of £2,508 per annum (rising to £26,402 with an additional policy allowance of £2,640 per annum after 12 months, subject to satisfactory performance)
• 25 days leave rising to a maximum of 30 days (plus public holidays)
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work Scheme
• Voluntary health plans
• Wellbeing support and tools

Job Reference: 225637

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
Sanctuary Students is a subsidiary of Sanctuary Housing Association, an exempt charity.