Assistant, Access Support (IC78)

ENGINEERINGUK; Manchester; Hybrid; GBP 27,000 - 32,000; Full time

Job summary

A leading organization in the arts sector is seeking an Assistant for Access Support. This role involves providing exceptional customer service to individuals needing assistance, particularly those who are D/deaf or disabled. The position supports a hybrid working model and offers a competitive salary along with benefits. The organization is committed to inclusivity and encourages applications from diverse backgrounds.

Benefits

Final Salary Pension Scheme

Generous Annual Leave

Flexible Working

Qualifications

• Support customers requiring additional assistance.
• Champion anti-ableism internally and externally.

Responsibilities

• Respond to inquiries via phone, live chat, video calls, and email.
• Develop processes for effective Pre-Application Access Support.

Skills

Customer Service

Inclusivity

Job description

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Assistant, Access Support (IC78)

Contract: Working 35 hours per week, Fixed term for 12 months. Arts Council recognises the benefit of flexible working and welcomes applications from individuals requiring flexibility.

Salary: £27,401 per annum plus benefits including a final salary pension scheme, generous annual leave, and flexible and hybrid working.

Location: Manchester. The role will be based at Manchester; however, we support a hybrid working model, with regular on-site contact days (normally 1-2 days a week).

The Pre-Application Access Support Team at Arts Council England supports customers who require additional assistance to access our programmes and services by removing barriers to access.

Line-managed by the Senior Officer, Access Support, and supported by the Officer, Pre-Access Support, you will be responsible for supporting the scheme by providing excellent customer service, contributing to team goals, and helping to champion anti-ableism both internally and externally. You will work with the team to support applicants who are D/deaf or disabled, neurodivergent, have learning difficulties, mental health conditions, or long-term health conditions.

Your responsibilities include responding to inquiries via phone, live chat, video calls, and email, and developing processes to deliver effective Pre-Application Access Support.

Equality, Diversity, and Inclusion

Arts Council is committed to inclusivity and welcomes applications from all backgrounds. We particularly encourage applications from disabled, D/deaf, neurodivergent, and ethnically diverse candidates. If adjustments are needed during the application process, please inform us. Support is available through Evenbreak for disabled applicants.

We aim for a diverse workforce that reflects our community and are committed to an inclusive recruitment process.

About Us

Arts Council offers benefits including hybrid and flexible working, generous leave, and a final salary pension scheme. For more details, please visit our website.

Our Code of Ethics restricts employees from receiving Arts Council funding directly or through affiliated organizations, and limits certain roles in funded organizations.

For more information on our recruitment process and diversity initiatives, please visit our website.

To view the full job description and recruitment pack, click the provided links.

Job ref: IC78

Closing date: 09:00 am, 19 May 2025

First Interviews: Virtual on 27 and 28 May 2025

Please note: CVs and cover letters are not accepted. For alternative formats, contact [e-mail]