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Join Cover-More Group as a key team member responsible for managing workflow in a dynamic call centre environment focused on travel assistance. This role involves monitoring operations and providing crucial support to ensure service levels are maintained, all while fostering effective communication and prioritisation of tasks. With a commitment to employee growth and work-life balance, we offer a supportive environment that encourages career advancement and personal well-being.
Location: Uxbridge, Middlesex, United Kingdom
Job Category: Call Centre and Customer Service
Are you ready to kick start your career in travel assistance?
At World Travel Protection (WTP), protecting people is our priority. We take care of corporate and leisure travellers, helping them avoid risks before they escalate and providing them with immediate access to the right experts when an emergency happens while travelling.
Our extensive experience in global travel risk management positions us as the go-to-choice for travellers worldwide. Trusted by globetrotters, corporate risk managers, and organizations around the world, we specialise in preparing travellers for potential threats and offering assistance when they need it most.
WTP is part of Cover-More Group, the third largest provider of travel insurance and assistance in the world, operating in 16 countries across five continents from New Zealand to the USA. WTP & Cover-More Group are a subsidiary of Zurich Insurance. WTP operates in a niche space within Zurich and Cover-More Group, providing Travel Risk Management services on behalf of our clients to travellers worldwide.
So, what’s our mission?
Protecting travellers – and supporting those responsible for their safety – is our business. We operate 24 hours a day, seven days a week from our 3 operation centres in Australia, Canada, and the United Kingdom, responding to the cries for help we receive from travellers across the globe.
So, what’s the job?
And what are we looking for?
So, why choose us?
We value optimism, caring, togetherness, reliability, and determination.
We have more than 1500 employees worldwide: we are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey.
Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid approach – ensures our employees maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home.
Career growth. This is an extremely exciting time for us at World Travel Protection, as we are rapidly growing our business around the world. We are dedicated to helping our employees reach their full potential through a comprehensive onboarding program, ongoing professional development opportunities and a supportive work environment that encourages growth.
Take the time you need, for you and your community. We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme.
Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.
We also offer some fantastic benefits including:
• Company subsidised pension
• 25 days annual leave
• Employee reward and recognition scheme
• Flexible working opportunities
• Competitive family and parental leave programme
• Fitness reimbursement scheme
• Volunteering leave
• Online learning and training opportunities
• Work anniversary leave
Apply today and let’s go great places together!