Assets Support Officer

South Liverpool Homes; Liverpool; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

A leading social landlord is seeking an Asset Support Officer to assist the Asset Management team. Responsibilities include administrative tasks like defect monitoring, handling inquiries, and ensuring quality customer service. This role offers a hybrid work arrangement and aims to improve community housing services. Candidates should have strong customer service skills and experience in administration.

Qualifications

• Strong customer service skills.
• Ability to handle inquiries efficiently.
• Experience with data entry and reporting.

Responsibilities

• Support Asset Management team with administrative duties.
• Monitor and report defects.
• Raise purchase orders for invoices.
• Respond to customer inquiries effectively.

Job description

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Hours: 35 hours per week. We are also ‘Happy to Talk Flexible Working’

Contract Type: Permanent

Location: Hybrid – our office/home

Closing Date: 7 August 2025

Recruitment Date: 19 August 2025

Our vision is Great homes. Strong communities. Bright futures.

This vision supports our mission to provide quality homes and community-enhancing services to those in need. As a social landlord and a major stakeholder in the communities where we work, we work to tackle societal issues and help close the gap on the multiple inequalities that our communities face. Fundamental to this is the provision of good quality housing that people are proud to call their home.

What will your role be?

As the Asset Support Officer, you will support the Asset Management team with general administrative duties including customer and colleague inquiries, defect monitoring and reporting, data entry, and raising purchase orders for invoices. You will deliver high-quality customer service, respond to inquiries directed to the Asset Management team, and ensure customers are treated fairly, listened to, and their views are acted upon efficiently and effectively.