Asset Support Coordinator

First Choice Homes Oldham; Oldham; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Hybrid working

29,602 salary

30 days holiday + 8 bank holidays

Pension contributions

Healthcare benefits

Job summary

First Choice Homes Oldham is seeking an Asset Support Coordinator to join the Asset Surveying team on a 12-month fixed-term contract in Oldham. The role focuses on coordinating property inspections, handling repairs enquiries and complaints, and supporting surveyors to meet timescales.

You will help ensure inspections are scheduled, repairs are followed up, and customer concerns are handled effectively, while maintaining records and supporting compliance with Awaab's Law.

Qualifications

• Experience in a customer-focused or service delivery environment.
• Experience coordinating and scheduling works.
• Experience processing invoices, purchase orders or works orders.
• Strong organisational skills and ability to manage deadlines.
• Good IT skills, including Microsoft Excel and database applications.
• Experience maintaining accurate records, analysing data and producing performance information.
• Excellent communication and problem-solving skills, with a commitment to a positive customer experience.
• Collaborative approach and willingness to identify and support improvements to working practices.

Responsibilities

• Coordinate and schedule property inspections for surveyors, ensuring appointments and repairs are managed within agreed timescales.
• Manage and monitor complaints relating to assets, reviewing repair histories and coordinating responses.
• Raise works orders and purchase orders, liaising with contractors and colleagues to ensure remedial works are completed efficiently.
• Support Awaab's Law compliance by tracking cases, monitoring statutory deadlines and maintaining accurate records of inspections, actions and customer communications.
• Liaise with customers, surveyors and external partners to arrange appointments and support disrepair case management.
• Maintain accurate information across housing and repairs systems, ensuring records are up to date and easily accessible.
• Produce performance information and reports, helping the team monitor progress and identify outstanding actions.

Skills

Coordination

Scheduling

Invoicing

Excel

Data analysis

Communication

Problem-solving

Team player

Tools

Databases

Job description

Location: Oldham (Hybrid – 37 hours per week)
Reporting to: Asset Surveying Manager
Contract: 12 Month Fixed term contract
Salary: £29,602

Improving lives in Oldham

First Choice Homes Oldham (FCHO) has an exciting opportunity for an Asset Support Coordinator to join our Asset Surveying team for 12 months and help us deliver an effective, responsive service to our customers.

This is a varied Administration and Customer Service role where you'll play an important part in coordinating property inspections, managing repairs enquiries and complaints, and supporting our surveyors to ensure work is completed within the required timescales.

We're looking for someone who is highly organised, enjoys solving problems and takes pride in delivering excellent customer service. You'll be working with colleagues, contractors and customers to keep things running smoothly and help ensure our homes remain safe and well maintained.

Please see the full Job Description attached at the top of this page.

The impact you'll make

You’ll help to make sure inspections are scheduled, repair works are followed up and customer concerns are dealt with effectively.

You’ll also play an important role in supporting our compliance with Awaab's Law, maintaining accurate records, monitoring deadlines and helping ensure that customers receive timely responses and appropriate action.

You will:

• Coordinate and schedule property inspections for our surveyors, ensuring appointments and repairs are managed within agreed timescales.
• Manage and monitor complaints relating to our Assets service, reviewing repair histories, coordinating responses and identifying opportunities to improve how we work.
• Raise works orders and purchase orders, liaising with contractors and colleagues to ensure remedial works are completed efficiently.
• Support Awaab's Law compliance by tracking cases, monitoring statutory deadlines and maintaining accurate records of inspections, actions and customer communications.
• Liaise with customers, surveyors and external partners to arrange appointments and support the management of disrepair cases.
• Maintain accurate information across our housing and repairs systems, ensuring records are up to date and easily accessible.
• Produce performance information and reports, helping the team monitor progress, identify outstanding actions and improve service delivery.
• Provide administrative and operational support to the wider Asset Surveying team, contributing to improvements in systems, processes and customer experience.

You’ll be a proactive, organised and customer-focused individual who enjoys working in a busy environment and can confidently manage competing priorities.

You’ll have strong communication skills, an eye for detail and the ability to build positive working relationships with colleagues, customers and contractors.

You will have:

• Experience working in a customer-focused or service delivery environment.
• Experience coordinating and scheduling works.
• Experience processing invoices, purchase orders or works orders.
• Strong organisational skills, with the ability to manage deadlines and changing priorities.
• Good IT skills, including Microsoft Excel and database applications.
• Experience maintaining accurate records, analysing data and producing performance information.
• Excellent communication and problem-solving skills, with a commitment to providing a positive customer experience.
• A collaborative approach and a willingness to identify and support improvements to working practices.

It would also be great if you have:

• Experience working in social housing, property services, repairs or maintenance.
• Experience using housing management or repairs systems.
• Knowledge of customer service processes, performance reporting or compliance requirements.

First Choice Homes Oldham (FCHO) is a housing association providing safe, affordable and high-quality homes across Oldham and the surrounding areas. We own and manage over 11,500 properties and are proud to hold the highest G1/V1 regulatory rating.

Our work is guided by our Big Plan, focused on providing homes we’re proud of, supporting people to thrive and creating a great place to work. We care deeply about our customers, colleagues and communities and are committed to delivering services we can be proud of while improving lives across Oldham.

We need great people to work with us. It’s an exciting time to join as we work towards our ambitions and support the growth and prosperity of our local region.

What's in it for you?

We offer a fantastic range of benefits designed to support your wellbeing, work-life balance and career development:

• A salary of £29,602 per annum.
• A 37-hour working week with hybrid working options.
• 30 days' annual leave plus 8 bank holidays.
• Option to purchase additional annual leave.
• Defined contribution pension scheme with up to 10% employer contribution and salary exchange option.
• Healthcare cash plan covering dental, optical and physiotherapy treatments.
• Private health insurance.
• Employee Assistance Programme offering 24-hour confidential support.
• Doctorline – 24/7 GP access for you and your family.i>
• Access to our colleague benefits platform, including retail discounts and wellbeing tools.
• Discounted gym membership.
• Professional subscriptions paid where essential for the role.
• Enhanced maternity, paternity, adoption and sick pay.
• Access to our on-site wellbeing room and café.
• Long service awards.

Interested?

If you’re an organised, customer-focused individual who enjoys working as part of a team and wants to help us deliver a great service to our customers, we’d love to hear from you.

Please submit your application by 06/11/2026

We reserve the right to close this vacancy early if we receive a high volume of suitable applications.

Inclusion and accessibility

We are committed to building an organisation that represents a variety of backgrounds, perspectives and skills, and we are proud to be an equal opportunity workplace.

As an equal opportunities employer, FCHO is committed to the equal treatment of all current and prospective colleagues and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.

We care that you have a great experience with us at FCHO. If you need us to make any reasonable adjustments to make your experience smoother, please let us know and we’ll do all we can.

Right to Work

We welcome applications from all candidates who are eligible to work in the UK. We are unable to offer visa sponsorship for this role and therefore applicants must have the legal right to work in the UK at the time of application and throughout their employment.

The Company

AtFirst Choice Homes Oldham, we’re all about being a community anchor organisation and making a positive difference where we work.

Our dedicated team delivers this every day through good quality, affordable homes, excellent services and thriving communities for customers living in our 11,500 homes across Oldham and surrounding boroughs.

We’re a significant employer in the local area and we’re ambitious to grow. We ensure colleagues enjoy working at FCHO, are developed and can build careers for successful futures.

Join us and become a part of a team passionate about providing homes we are proud of and improving lives.

The Benefits

30 days holiday

Family friendly policies

Our People

• Chris Goode
• Project Manager, Investment Delivery

"I've had great opportunities to learn and progress by working with internal and external partners to make a real difference to our homes and customers' lives."

“I enjoy helping our customers and working across teams to provide essential services for their homes.”

“There are so many opportunities to learn and develop new skills.”