Asset Experience Services - Operational Specialist

Jll; City of Westminster; On-site; GBP 32,000 - 46,000; Full time

Job summary

JLL's Royal London Property Delivery team is seeking an Asset Experience Services Team Member to provide essential health & safety and operational support to Asset Experience Managers across the Royal London portfolio. You will help deliver compliant facilities services and enable occupier service while maintaining safety standards.

Reporting to the Asset Experience Services leadership team, the role covers H&S legislation interpretation, risk registers, supplier coordination, maintenance

Responsibilities

• Health & Safety Management: Support Asset Experience Managers to understand H&S legislation and implement compliance measures across properties.
• Supplier Management: Manage supplier invoices, monitor helpdesk response, and coordinate meter readings.
• Works Management: Coordinate work orders, site access, and scheduling of planned preventative maintenance.
• ESG Support: Assist with EPC management, energy metrics, and sustainability reporting.
• Data Management: Maintain property records, emails, and document sharing; support operational reporting.

Job description

As an Asset Experience Services Team Member within JLL's Royal London Property Delivery team, you will provide essential health & safety and operational support services to Asset Experience Managers across Royal London managed assets. This role focuses on delivering specialised H&S compliance support and building operations functions that enable Asset Experience Managers to deliver best in class occupier service, maintain exceptional client delivery while ensuring operational efficiency and safety compliance across the Royal London portfolio. Reporting Structure - Reports to the Asset Experience Services leadership team with matrix support relationships to Asset Experience Managers across the Royal London portfolio. Key Responsibilities Health & Safety Management

• Support Asset Experience Managers to understand H&S legislation as it affects property management.
• Support Asset Experience Managers to implement compliance measures across managed properties.
• Manage risk actions and maintain risk registers with and on behalf of Asset Experience Managers.
• Coordinate statutory compliance management activities and inspections.
• Maintain and update Asset Sustainability Plans in conjunction with Asset Experience Managers.
• Coordinate Risk Assessments with preferred suppliers.
• Process and track Accidents & Incidents, ensuring proper reporting and follow-up.
• Administer E-Permits (permits-to-work) system.
• Support Audit compliance including ISO14001/LRQA audits.

Supplier Management

• Support expenditure management including purchase order raising and invoice first approval.
• Manage initial invoice queries and debt management, escalating to Asset Experience Managers as required.
• Monitor helpdesk activities and response times.
• Coordinate meter readings and monitoring in conjunction with utility consultants and framework partners.
• Prepare quotes and work orders on the instruction of the Asset Experience Managers.
• Support implementation of scope of service contract variations.
• Ensure all supplier invoices are processed promptly and paid within 30 days.
• Monitor cashflow and payment of invoices.

Works Management

• Support property team on work orders, contracts, and site access coordination.
• Liaise with contractors on operational matters.
• Coordinate planned preventative maintenance schedules.
• Track completion of remedial works and compliance activities.

ESG Support

• Support property specific team and SMEs on EPC management.
• Liaise with occupiers on utility meters and energy management matters.
• Assist with sustainability reporting and data collection.

Data Management

• Maintain current property records, data & information.
• Manage email communications and filing systems.
• Coordinate Teams management and document sharing.
• Maintain H&S compliance registers and documentation.
• Support preparation of operational reports.

General Support Functions

• Provide information gathering and preparation for client reports.
• Support property transitions and operational handovers.
• Coordinate information for audits and inspections.

Personal Attributes

• Proactive approach to anticipating team needs and addressing issues
• Strong attention to detail, particularly regarding safety and compliance matters
• Adaptability to changing priorities and workload fluctuations
• Customer service mindset when dealing with internal and external stakeholders
• Collaborative team player who supports colleagues effectively
• Discretion when handling confidential or sensitive safety information
• Resilience under pressure during busy periods or emergency situations
• Willingness to learn and develop new skills
• Positive attitude that contributes to team morale
• Methodical and organised approach to managing compliance documentation

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward., Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.