Assessment Support Coordinator

Sopra Steria; Newport; Hybrid; GBP 28,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave

Health cash plan

Life assurance

Pension

Job summary

Sopra Steria in Newport is hiring a Full-time, fixed-term role to provide first-line technical and operational support for online assessments. You’ll help candidates and assessors troubleshoot issues, monitor live sessions, and perform basic admin tasks, with hybrid working and monthly office visits.

Ideal candidates have experience in customer support, strong organisational and communication skills, and are comfortable supporting users remotely via Teams.

Qualifications

• Experience in a customer support or first-line support role.
• Ability to troubleshoot technical issues calmly and professionally.
• Strong organisational skills and multi-tasking ability.
• Experience supporting users remotely using collaboration tools.

Responsibilities

• Provide first-line technical and operational support for online assessment delivery.
• Troubleshoot issues for candidates and assessors to keep sessions running smoothly.
• Monitor live assessment sessions and resolve issues promptly.
• Escalate complex problems to maintain service quality.
• Perform basic system administration tasks and keep data accurate.
• Collaborate with the team to ensure successful assessment delivery.

Skills

Customer Support

Troubleshooting

Remote Support

Organisational Skills

Communication Skills

Tools

Microsoft Teams

Job description

Are you someone who enjoys solving problems, supporting others, and working with technology in a fast-paced environment? If so, this could be the next step in your career.

You’ll be joining our Transformative Business Services team, supporting the delivery of online assessment solutions for high-profile clients. Working as part of a collaborative and supportive team, you’ll play a key role in ensuring assessments run smoothly by providing technical and operational support to both candidates and assessors.

This is a great opportunity to build your career within a growing area of the business, with clear progression opportunities both within the team and across the wider organisation. Many people have successfully developed from this role into other opportunities, and we’re committed to helping you grow your skills and experience.

This role is hybrid. You’ll primarily work remotely, with occasional office attendance – typically once per month in Newport or another centre of excellence. Working hours are on a rota between 07:30 and 21:00, offering variety and flexibility.

What you'll be doing:

• Provide first-line technical and operational support for online assessment delivery.
• Support candidates and assessors by troubleshooting technical and access-related issues.
• Monitor live assessment sessions to ensure they run smoothly and resolve issues in a timely manner.
• Escalate more complex issues where required to maintain a seamless service.
• Carry out basic system administration activities and maintain accurate operational data.
• Work as part of a team to support efficient and successful assessment delivery.

What you’ll bring:

• Experience working in a customer support or first-line support environment.
• Ability to troubleshoot technical issues in a calm and professional manner.
• Strong organisational skills with the ability to manage multiple priorities.
• Confidence supporting users remotely using tools such as Microsoft Teams.
• Experience working in a customer-focused environment.
• Ability to use initiative and exercise sound judgement when resolving issues.

It would be great if you had:

• Experience working within a recruitment or assessment environment.
• Experience carrying out system administration tasks.
• Experience working with operational data or producing basic reports.
• Confidence learning and adapting to new systems and technology.

Employment Type: Full-time, Fixed Term Contract (24 months).

Location: Newport (hybrid – typically once per month in the office).

Security Clearance Level: SC.

Internal Recruiter: Kayleigh.

Salary: £27,781 – £30,000.

Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, and pension.

Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements.

Loved reading about this job and want to know more about us?

We combine the full power of Sopra Steria’s Insight, Technology and Transformation capabilities to deliver positive, meaningful and long-lasting outcomes for our clients. We’re the partner of choice for organisations who are looking to tackle the most complex problems with new solutions. We empower our clients by providing innovative solutions and commercial models that help them meet their business needs, drive operational efficiencies, and deliver impactful value creation.

We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.

If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.