Assessment Officer (12-month FTC)

Pharmacy Regulation; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

30 days holiday

Flexible working arrangements

Career breaks and sabbaticals

Life assurance, season ticket loan, 'b

Job summary

The General Pharmaceutical Council (GPhC) is seeking an Assessment Officer to join our Triage team in Great Britain. You will review concerns about pharmacy professionals, gather information, assess risks and recommend whether cases should proceed to investigation.

You will work in a fast-paced, evolving environment, collaborating with colleagues to deliver high-quality decisions that protect public safety and maintain confidence in pharmacy services.

Qualifications

• Excellent communication, organisational and problem‑solving skills.
• Ability to recognise, assess and manage risk in a regulatory context.
• Strong stakeholder engagement and customer-focused mindset.
• Pro-active approach to improving processes while delivering quality service.
• Commitment to equality, diversity and inclusion.

Responsibilities

• Assess concerns raised about pharmacy professionals and pharmacies.
• Review information, assess risk, and gather relevant details.
• Make informed recommendations on whether matters should progress for formal investigation.
• Engage with stakeholders to address queries and escalate issues when needed.

Skills

Communication skills

Organisational skills

Problem-solving

Stakeholder engagement

Team player

Process improvement

Equality & inclusion

Job description

We are looking for a confident and proactive team player with excellent communication, organisational and problem-solving skills to join our friendly and supportive Triage team to assess concerns and contribute to protecting the public and maintaining confidence in pharmacy services.

The role

Assessment Officers are the first point of assessment for concerns raised about pharmacy professionals and pharmacies across Great Britain. In this role, you will review concerns, gather relevant information, assess potential risks, and make informed recommendations on whether matters should progress for formal investigation.

This is an excellent opportunity for candidates who enjoy problem-solving, stakeholder engagement, and working within a fast-paced and evolving environment. You will play an important role in helping us achieve our vision of safe and effective pharmacy care at the heart of healthier communities.

The successful applicant will:

• Have an inquisitive mind with the ability to recognise, assess and manage risk appropriately.
• Possess effective communication skills and the ability to respond effectively to queries from stakeholders, whilst managing issues directly, empathetically and, where appropriate, escalating concerns appropriately.
• Be an active team player and demonstrate behaviours of helping colleagues, sharing information, and solving process issues.
• Take a pro-active approach to improving processes, with the tenacity to make sure that assessments are delivered with the best customer experience in mind, whilst consistently achieving KPIs and maintaining quality standards.
• Have an unwavering commitment to equality, diversity, and inclusion.

Benefits when joining our team

In return for their commitment and enthusiasm, employees can expect a rewarding and challenging work environment, good work-life balance and workload plus an excellent benefits package that includes:

• 30 days holiday (plus bank holidays) with the option to buy an additional 5 days.
• Flexible working arrangements.
• Career breaks and sabbaticals.
• Life assurance, season ticket loan, bike loan and many more.

About the GPhC

We are a respected regulatory body that regulates pharmacists, pharmacy technicians and pharmacies in Great Britain. We work to assure and improve standards of care for people using pharmacy services.
Our organisation has a long‑term vision and a desire for highly skilled and specialist staff. We are committed to providing workforce learning and development opportunities.

We have adopted a hybrid working approach which combines office and home working. Staff are currently required to attend the office for a minimum of 12 days per quarter, with these arrangements due to be reviewed in January 2027.

We are proud of our diverse and inclusive culture and are committed to holding ourselves to the same standards we expect of others.

Follow this link to see our privacy policy and understand how we collect, use and share your personal data during our recruitment process.

We welcome applications from all sections of the community

We are committed to promoting equality, valuing diversity and being inclusive in all our work as a health professions regulator.

Whilst we are proud to be members of the Disability Confident Scheme, you don’t have to have a disability for us to discuss reasonable adjustments. Please let us know if you need any support during the application or interview process and we will happily discuss this with you.

If you have any queries please do write to us at [e-mail] or if you would like to speak to a member of the Talent Acquisition team please do call us on 0203 713 7880.

Important Notice for Applicants

As part of our pre‑employment screening process, this role is subject to a basic Disclosure and Barring Service (DBS) check. In addition, the GPhC will conduct Fitness to Practise (FtP) checks for any applicant who is currently, or has previously been, a registrant of the GPhC. Applicants will be asked to declare this during the application process and may be subject to further internal verification. Any findings may be considered as part of the recruitment decision.