Assertive Outreach Senior Outreach Worker / Care Coordinator

Integrated Care System; Grimsby; On-site; GBP 31,000 - 47,000; Full time

Job summary

A healthcare provider in Grimsby seeks a qualified nurse or social worker for the Assertive Outreach Senior Outreach Worker role. This position involves coordinating care for patients, managing complex caseloads, and working closely with families and services. Successful candidates will demonstrate excellent communication, teamwork, and organizational skills, and must hold relevant qualifications. Competitive salary of £31,049 to £46,580 is offered, with role progression based on experience.

Qualifications

• Experience working with older people.
• Experience within a CPA framework.
• Involvement in innovative practice.

Responsibilities

• Act as care coordinator / lead professional.
• Develop, implement, and evaluate care plans.
• Communicate with health and social care professionals.

Skills

Communication skills

Teamwork

Negotiation skills

Independence and initiative

IT skills

Education

Current registration on part 3 or 13 of NMC register

Occupational Therapist or Social Worker registration

Relevant training and courses

Job description

Assertive Outreach Senior Outreach Worker / Care Coordinator

An exciting opportunity has presented for a qualified nurse/social worker to work with service users under the Assertive Outreach Team.

JOB SUMMARY:

To act as care coordinator / lead professional within the area for service-users in NE Lincs. This involves being responsible for assessment, developing, implementing, and evaluating care plans using a person-centred approach.

Our ideal candidate would be a motivated, committed team player as well as being able to work independently, demonstrating initiative and passion in promoting good quality care to maximize independence.

Main duties of the job

The role is open to band 5, depending on experience, and Band 6 applicants, and involves being responsible for a caseload of patients with complex needs, working directly with the patient, their families, and supporting services to provide a holistic approach to support and care within a community setting. While you will be a named key worker for your caseload, we utilize a team approach, and applicants must show strong team working skills to meet the demands of our service users and the service itself.

Applicants must have a flexible and innovative approach to promote engagement with the service.

About us

Hello!

We are Navigo. We look after North East Lincolnshire's mental health and well-being, an award-winning social enterprise that provides mental health services to the NHS and beyond.

The whole basis of our work is to deliver services that we would be happy for our own family to use.

We offer a range of mental health services, including acute and community facilities, as well as specialist support such as outstanding older adults inpatient services, rehabilitation and recovery community mental health, and an outstanding specialist eating disorder facility.

Ranked as one of the top UK companies to work for, we feature in the Best Companies top 100 large company list.

As a social enterprise, we do things a little differently and have developed income-generating, commercially viable businesses that provide training, education, and employment opportunities, including Grimsby Garden Centre.

Working at Navigo is not like working anywhere else. Lots of places say that, but we really mean it.

We like to work with forward-thinking people who want to make a difference.

Come and Join us!

Please note: Whilst we value all applications, if we believe an application to be AI-generated, we will use a checking tool and may reject any application that has been automatically generated.

Should you require any assistance in completing this application due to a disability or other needs, please contact [e-mail].

Job responsibilities

MAIN DUTIES / RESPONSIBILITIES:

1. Communication & relationship skills

The post-holder will work with all members of staff within PCNs and Navigo. They will work in close liaison with health and social care professionals in statutory and non-statutory agencies to facilitate and deliver services to meet the continuing care needs of service users. Participate in multidisciplinary meetings, case conferences, and other meetings as necessary. Provide and present reports at Mental Health Review Tribunals and Hospital Managers' hearings. Effectively communicate complex and/or sensitive information, including adult protection, abuse, cognitive impairment, and other risks surrounding a service user's mental health. Maintain accurate clinical records according to professional standards. Participate in clinical and management supervision. Promote and implement creative ways of working with service users. Establish and maintain relationships with service users and/or carers to facilitate accurate care delivery. Manage highly confidential information in accordance with policies. Work with service users subject to restrictive interventions such as Community Treatment Orders and DOLs.

2. Knowledge, training, and experience

Attend appropriate training identified through supervision, such as reflective practice, handover, and appraisal. Maintain and update skills relevant to the post. Participate in team and clinical meetings. Participate in clinical supervision, appraisal, and performance reviews. Provide advice and support to other agencies on mental health issues. Make treatment and care plan decisions under supervision. Conduct comprehensive assessments of service users and carers in line with team policies.

3. Planning & organizational skills

Under supervision, prioritize, plan, and coordinate own workload. Monitor medication, arrange appointments, conduct assessments, manage emergencies, respond to crises, ensure records are updated, and support colleagues. Work independently and seek assistance when needed. Participate in caseload management.

4. Physical skills

Be trained in control and restraint techniques and undertake regular updates (RESPECT).

5. Responsibilities for patient/service user care

Review clinical risk at each visit, report concerns, provide health education and advice, initiate carer support, participate in governance activities, adhere to policies, and contribute to service development. Propose improvements to work areas.

6. Responsibilities for resources

Use equipment responsibly, respecting resources within the team’s budget.

7. Human resources responsibilities

Participate in clinical supervision, support students, and assist in induction of new staff.

Person Specification

Knowledge

• Ability to organize and prioritize workload.
• IT skills.
• Independence and initiative.
• Good communication skills.
• Negotiation skills.
• Commitment to professional development.
• Engagement in learning activities.
• Ability to communicate effectively with diverse groups.
• Teamwork and confidentiality.
• Interest in working with this client group.

Experience

• Experience working with older people.
• Experience within a CPA framework.
• Liaison with other services, e.g., GPs, voluntary sector.
• Involvement in innovative practice.
• Experience as key-worker/care coordinator.
• Participation in recruitment processes.
• Care management experience.

Qualifications

• Current registration on part 3 or 13 of NMC register.
• Occupational Therapist or Social Worker registration.
• Relevant training and courses.

Additional Requirements

• Knowledge of assessment, planning, and evaluation of care plans.
• Awareness of professional issues and legislation.
• Knowledge of NICE guidelines, NSF, and clinical governance.
• Full driving license and access to a car.
• Awareness of current research and Person-Centred Care.
• Knowledge of audit processes.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A Disclosure check will be required for this role.

£31,049 to £46,580 a year, Band 5/6 progression depending on experience.