askUS Student Adviser

University of Salford; Greater Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading UK university is seeking a passionate askUS Student Adviser who will serve as the first point of contact for students, providing support through various channels like face-to-face and live chat. This role emphasizes customer care and personal development within a dynamic student support environment. The successful candidate will contribute to a diverse team committed to enhancing student lives, with opportunities for professional growth and a supportive community.

Benefits

Competitive salary

Generous annual leave

Professional development opportunities

Wellbeing support

Discounted gym memberships

Lifestyle benefits and discounts

Responsibilities

• Be the first point of contact for customer enquiries through multiple channels.
• Engage with students focusing on improving customer service.
• Work shifts during specified operational hours.

Job description

Overview

Are you passionate about customer service? Are you resilient and a strong team player? Are you looking for a job that will engage you and bring you high levels of job satisfaction? If so, the role of askUS Student Adviser at the University of Salford could be the right one for you. Based in the flagship team in askUS (the University’s one-stop-shop for student support services, which includes Student Support, Student Registry and Income and Treasury), you will be the first point of contact for customer enquiries through multiple contact points, including face-to-face, live chat, email, telephone, and video calling. Passionate about customer care, you will hold our students at the heart of our service and will constantly look for ways to develop and improve our provision.

In return we will invest in your training and development, supporting you to grow your knowledge and experience across the entire askUS service portfolio. Our vision is to deliver innovative and inclusive services, supported by a dedicated team of colleagues who aspire to be the best in the sector, and we’re looking for candidates who want to join us on our journey.

We are continuing to grow our askUS provision, offering support and services to students at the times and in the places that they need us, and our core opening hours.

Working hours

Successful candidates will be required to work shifts within our opening hours: Monday to Thursday 08:00 - 18:00, Friday 08:00 – 17:00 and Saturday 10:00 -18:00.

Equality, diversity and inclusion

All appointments will be made on merit, and as an equal opportunities employer, we welcome applications from all suitably qualified persons. In recognition of our commitment to create a diverse team that draws from our widest talent pool we would particularly encourage applications from groups who are currently under-represented at this level, which in this case is our minoritised ethnic applicants.

What’s in it for you? – the benefits

• Competitive salary - and excellent pension scheme
• Generous annual leave - plus the option to buy additional holiday days
• Professional development - a comprehensive package of training and development opportunities to help you achieve your full potential
• Our community – there’s a real sense of belonging here at Salford. We value diversity — in backgrounds and in experiences. Our difference makes us stronger, and together we share a passion for improving students’ lives
• The perks! MySalford, our online employee portal, offers a wide range of lifestyle benefits and discounts
• Wellbeing support –dedicated services and facilities to support your mental and physical health, ranging from an Employee Assistance Programme and counselling, to sports and fitness facilities, including discounted gym memberships
• Sustainable Salford - We embed sustainability in all aspects of university life and have a commitment to becoming NetZero Carbon by 2038
• Team Salford - By joining us, you can be part of our ambitious journey and help make a real difference to the people and communities we support