ASC Income Co-ordinator

Portsmouth City Council; Portsmouth; On-site; GBP 24,000 - 28,000; Full time

Job summary

Portsmouth City Council is seeking an ASC Income Co-ordinator to provide technical, financial and administrative support to the Adult Social Care Income team. You will handle calls, queries, and process financial assessments.

Based at the Civic Offices five days a week, you will reconcile client accounts and ensure invoices are accurate each month, while maintaining both electronic and paper records with high attention to detail.

Qualifications

• Excellent customer service skills and experience in a finance environment.
• Strong literacy and numeracy.
• Understanding of the Care Act 2014 and Mental Capacity Act 2005.

Responsibilities

• Take calls and handle client queries.
• Reconcile client accounts and check ASC invoices for accuracy.
• Process incoming/outgoing mail and maintain electronic and paper records.
• Type and send letters; booking appointments for financial assessments.
• Work with strong IT skills and attention to detail.

Skills

Customer service

Finance administration

Attention to detail

Communication skills

IT literacy

Tools

Microsoft Office

Job description

ASC Income Co-ordinator

37 hours per week

Are you looking for a varied and rewarding role where you can use your excellent customer service skills to support a busy team?

Your new role

As an ASC Income Coordinator you will provide technical, financial and skilled administrative support to the Adult Social Care Income team.

You will manage regular administrative tasks such as taking calls and handling clients queries. You will reconcile client accounts to ensure clients and/or their representatives understand the client charges raised and ensure ASC invoices are accurate each month. You will need a strong attention to detail as you will be taking queries and booking appointments in relation to financial assessments, processing incoming and outgoing mail, maintaining electronic and paper records and files and typing and sending letters.

This is a varied and rewarding role where great communication skills make a real difference to the people we support.

This role will be solely based at the Civic Offices 5 days per week while you learn and develop the skills required.

Who is the person summary:

With excellent customer service skills and experience of working in a finance environment, you will have a high standard of literacy and numeracy as well as an understanding of the Care Act 2014 and Mental Capacity Act 2005. With working experience of office procedures and strong IT skills, you will have a strong attention to detail, good analytical skills, a flexible approach to work and the ability to work on your own initiative and plan and prioritise your work. In addition, you will have excellent written communication skills, including letter writing and note taking and a solid understanding of GDPR and how to work within this legislation.

For full details, please review 'who is the person' on the job profile below attached.

About Portsmouth City Council

Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act.

We are committed to our values of respect, integrity, collaboration, inclusivity and being people-focussed. These values set out how we can contribute to the success of the council and our own success as individuals. Learn more about our values and behaviours .

Local Government Reorganisation (LGR)

As part of Local Government Reorganisation, current plans will see Portsmouth City Council combine with the district and borough councils of Fareham, Gosport and Havant and parts of East Hampshire and Winchester district councils to form a new, larger unitary authority for south east Hampshire.

We are working towards an implementation date of 1st April 2028, known as vesting day, subject to Parliamentary approval. Until then, we remain focused on maintaining continuity, supporting our workforce, and continuing to deliver excellent services to our residents throughout the transition to the new unitary authority.

This is an exciting time to join us, offering the opportunity to contribute to organisational transformation, develop your career, and help shape future services for our communities.

More information about Local Government Reorganisation can be found on our website: https://www.portsmouth.gov.uk/services/council-and-democracy/your-council/devolution-and-lgr/

Additional Information

Please ensure that you read the job profile for full details on the post. This role is based 5 days per week in the Civic Offices/other office, please ensure you can fulfil this prior to submitting your application.

We are not able to offer sponsorship for this position.

Our recruitment process

Full information about our recruitment process can be found on our support for applicants' page: Support for applicants - Careers portal

You must demonstrate why you are suitable against each of the points described in the 'Who is the Person'points on the Job Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had.If you apply without a detailed personal statement, it is unlikely that you will be successful.

We are a disability confident employer and Armed Forces Covenant gold standard. More information can be found at Equality, diversity and inclusion - Careers portal

You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it.

Read more about working at Portsmouth City Council and our benefits on our career's portal homepage: Careers Portal - Find jobs with Portsmouth City Council

Should you require any support in completing the application form please contact [e-mail] or call the recruitment team on 023 92 616 800.