ASB & Safeguarding Lead

A2Dominion Group; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

25 days holiday (Plus Bank Holidays)

Up to 8% pension

Flexible working

Health & lifestyle benefit allowance £

Job summary

A2Dominion Group is seeking an experienced ASB & Safeguarding Lead to provide strategic leadership across ASB, safeguarding and community impact services in the Greater London area.

You will shape strategy, standards, and ways of working to manage risk, respond to complex cases and ensure high‑quality outcomes for vulnerable customers. This hybrid role requires travel and occasional office presence.

Qualifications

• Significant leadership experience in ASB, safeguarding and customer support services.
• Strong understanding of safeguarding, vulnerability and support pathways.
• Experience leading complex cases and multi‑agency pathways.
• Experience driving service improvement and change across multidisciplinary teams.

Responsibilities

• Provide strategic leadership across ASB, Safeguarding and Community Impact services.
• Oversee complex and high‑risk ASB/safeguarding cases and multi‑agency decision making.
• Use data and insights to identify risks, trends and improvement opportunities.
• Lead on performance, assurance and governance to drive learning from incidents and reviews.
• Develop specialist teams and build relationships with local authorities, police and health partners.

Skills

Leadership

ASB

Safeguarding

Vulnerability awareness

Multi‑agency working

Data literacy

Performance monitoring

Negotiation

Trauma‑informed approaches

Welfare benefits knowledge

Education

Degree-level qualification or substantial relevant experience

Job description

Are you an experienced leader with expertise in ASB, safeguarding and supporting vulnerable customers? Join us as an ASB & Safeguarding Lead and provide strategic leadership across our ASB, Safeguarding and Community Impact services.

You’ll shape the strategy, standards and ways of working that help colleagues manage risk, respond effectively to complex cases and deliver consistent, high-quality services. You’ll also provide professional oversight on complex and high-risk ASB and safeguarding cases, supporting effective decision‑making, risk management and multi‑agency working.

Using data, customer insight and quality assurance, you’ll identify trends, risks and opportunities to improve our services. You’ll lead on performance, assurance and governance, making sure learning from complaints, incidents and case reviews leads to meaningful improvement.

You’ll lead and develop specialist teams, including our Senior ASB and Safeguarding Officers and Community Impact Coach team. You’ll build strong relationships with local authorities, police, safeguarding boards, health services and other partners, representing A2Dominion at senior multi‑agency forums.

This is a strategic leadership role where you’ll bring together professional expertise, data and customer insight to protect vulnerable customers, improve outcomes and help create safer, stronger communities.

This is a hybrid role, with an expectation that you’ll attend the office when needed to support your teams and attend meetings. You’ll also need to be comfortable travelling to other locations when required as part of the role.

A Standard DBS check is required for this role.

Please refer to the attached Role Profile for full responsibilities and deliverables.

More About You

• Significant leadership experience across ASB, safeguarding, tenancy sustainment, financial inclusion, community investment or related customer support services
• Strong understanding of safeguarding, vulnerability, tenancy sustainment and support pathways
• Experience leading complex casework and working effectively through multi‑agency pathways
• Experience leading service improvement, change and multidisciplinary teams
• Strong data literacy, with experience using performance information, customer insight and case management data to drive improvement
• Experience of commissioning, contract management, performance monitoring and achieving value for money
• Strong strategic leadership, communication, influencing and negotiation skills
• Understanding of trauma‑informed, strengths‑based and motivational approaches
• Knowledge of welfare benefits, income maximisation, grants or hardship support would be advantageous
• Degree‑level qualification, equivalent professional qualification or substantial relevant experience

Choosing us is easy

As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.

We offer a wide range of staff benefits. For this role, these include:

• 25 days' holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
• Up to 8% contributory pension
• Flexible working
• All permanent and fixed‑term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family

Inclusion at A2Dominion

We're proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process just contact our Resourcing Team at [e-mail]

At A2Dominion, we value diversity, embrace flexibility, and are a family‑friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.

This vacancy is being managed by Kate Jacobs. We reserve the right to close early upon appointment of the right candidate.