ASB Administrative Assistant

Dudley Council; St James, South Elmham; On-site; GBP 21,000 - 28,000; Full time

Job summary

Dudley Council is seeking an ASB Administrative Assistant to enhance the response to Anti Social Behaviour in the borough. The role involves improving customer satisfaction, supporting officers, and providing administrative assistance in a dynamic team focused on community well-being.

Qualifications

• Good team player with a flexible approach.
• Excellent customer service skills are crucial.

Responsibilities

• Support ASB Officers in delivering service.
• Assist in initial assessment and case allocation.
• Provide administrative support to the ASB team.

Skills

Customer service

Teamwork

Job description

Join to apply for the ASB Administrative Assistant role at Dudley Council

1 week ago Be among the first 25 applicants

Join to apply for the ASB Administrative Assistant role at Dudley Council

Job Details

As part of our commitment to deliver an outstanding response to Anti Social Behaviour (ASB) in the Dudley Borough, an exciting opportunity has become available for an ASB Assistant within the ASB team.

• Job Details
• Company
  
  
  

Job Details

As part of our commitment to deliver an outstanding response to Anti Social Behaviour (ASB) in the Dudley Borough, an exciting opportunity has become available for an ASB Assistant within the ASB team.

We are seeking an ASB Assistant to play an integral role in the delivery of the Council’s response to Anti Social Behaviour. The ASB team is tasked with improving customer outcomes and satisfaction with the response we provide to investigating reports of ASB and statutory noise nuisance across all tenures within the Borough.

You will be a good team player and expected to adopt a flexible approach to work to provide support to ASB Officers in the delivery of a professional and proactive service. You will have excellent customer service skills as it is crucial for this role. You will also work closely with the Assistant Team Managers in the initial assessment and allocation of cases as well as assisting in providing administrative support to the ASB team.

For further information or an informal discussion, please contact the team on 01384 818344 or via email at [e-mail] .

So that we can demonstrate Dudley’s commitment to diversity and inclusion and to improve bias in the recruitment process that could create barriers for candidates. Your personal data will be anonymised when you apply, to ensure that you comply with our anonymisation process, please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application.

Online application forms will only be accepted for this vacancy, online facilities for jobs are available at public libraries within the Dudley Borough.

All applicants must be able to provide documentation to prove their right to work in the UK.

Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK.

If you require support completing an online or paper application form and or interview techniques, please contact Dudley Adult and Community Learning on 01384 818 143 or [e-mail] who can support with Digital Skills and Job Applications.

If you have a disability and require assistance in making an application please contact the HR Resourcing Team via [e-mail]

If you are experiencing a problem whilst applying for a position, please follow the link below to the WM Jobs Help Page in the first instance https://help.wmjobs.co.uk/

If the WM Jobs Help Page does not resolve your issue then please contact the HR Resourcing Team via [e-mail]

Dudley Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so.

The Council’s full Privacy and Disclaimer Statement can be accessed on the website at https://www.dudley.gov.uk/privacy-disclaimer-statement/

N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications

Attached documents

Admin Assitant JD PS.docx

Benefits List

Company

Top tip when applying – As we’ve got a new recruitment system the application process has changed a little and we hope you’ll like it!

You’ll first need to register and create a profile the first time you apply.

Creating your profile will enable you do things such as track your application progress, view emails you’ve received from us and manage communication preferences, manage your interview bookings and offer information if successful.

About Dudley Council

It’s an incredibly exciting time to work in Dudley Council as we embark on numerous multi-million pound regeneration schemes which will be real game-changers for the borough. In addition to the exciting schemes such as the Midland Metro we also have the ongoing and very serious challenges of ensuring vulnerable people across the borough receive the services they deserve.

At Dudley Council we have a ‘one council’ ethos that builds an effective and dynamic organisation which grows the economy and creates jobs, creating a cleaner and greener place and supports stronger and safer communities.

We are rightly proud to be the historic capital of the Black Country and, working with our partners, Dudley Council is also committed to looking forward and helping to deliver our borough vision of ‘Forge a Future for all’ www.dudleyboroughvision2030.org.uk

We ensure communities influence council decisions and are committed to delivering services in partnership with communities. We provide flexible and responsive service in partnership and help communities help themselves.

In joining a local authority that serves 320,000 residents you will become an integral part of a council that:

• is ready to embrace change, providing an environment in which you will be encouraged to make your mark
• is aware of its key challenges and the need for a new energy to innovate the council, in order to find cost effective ways of delivering services
• has aligned its political and managerial leadership structures and is committed to protecting, securing and transforming the lives of children, families, the vulnerable and older people
• wants borough residents to have their say through our community forums
• dedicates time to meaningful consultation and listen to the views of our residents
• is working with the community to encourage active involvement of our residents
  
  
  

We want to leave a legacy of a better future for the borough that reflects Dudley borough’s potential and harnesses the ambitions of the people we serve. For more information see our Council Plan www.dudley.gov.uk/council-community/plan-policies-and-strategies/council-plan , Dudley Borough Vision for 2030, Forging a Future for All www.dudleyboroughvision2030.org.uk and key information about the borough and its communities at All about Dudley Borough www.allaboutdudley.info

Company Info

Website

http://www.dudley.gov.uk/

Telephone

01384 811300

Location

Dudley Metropolitan Borough Council

Council House

Priory Road

Dudley

West Midlands

DY1 1HF

United Kingdom

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Government Administration

Referrals increase your chances of interviewing at Dudley Council by 2x

Sign in to set job alerts for “Administrative Assistant” roles.

Gillingham, England, United Kingdom 8 hours ago

Personal Assistant required for family in Lingwood, NR13 - 5 hours per week @ £15p/habout Personal Assistant required for family in Lingwood, NR13 - 5 hours per week @ £15p/h

Personal Assistant for a Lady 21 Hours P/W @ £12.38 P/H in NR3about Personal Assistant for a Lady 21 Hours P/W @ £12.38 P/H in NR3

Greater Norwich Area, United Kingdom 3 weeks ago

Administrator (Homeownership Admin Officer)

Attleborough, England, United Kingdom 3 days ago

Lowestoft, England, United Kingdom 1 week ago

Attleborough, England, United Kingdom 1 week ago

Framlingham, England, United Kingdom 1 month ago

Norwich, England, United Kingdom 4 hours ago

Colney, England, United Kingdom 7 hours ago

Norfolk, England, United Kingdom 1 day ago

Radiology Governance Administrative Assistant

Colney, England, United Kingdom 1 day ago

Ipswich, England, United Kingdom 2 weeks ago

Claydon, England, United Kingdom 3 days ago

Wymondham, England, United Kingdom 3 days ago

Attleborough, England, United Kingdom 1 week ago

Ipswich, England, United Kingdom 2 days ago

Norfolk, England, United Kingdom 1 week ago

Attleborough, England, United Kingdom 1 day ago

Norwich, England, United Kingdom 2 months ago

Ipswich, England, United Kingdom 1 month ago

Greater Norwich Area, United Kingdom 2 months ago

Woodbridge, England, United Kingdom 2 days ago

Norfolk, England, United Kingdom 1 month ago

Technical Systems and Business Support Officer (8212)

Wymondham, England, United Kingdom 4 days ago

Technical Systems and Business Support Officer (8213)

Norwich, England, United Kingdom 4 days ago

Ipswich, England, United Kingdom 8 hours ago

Norwich, England, United Kingdom 6 hours ago

Lowestoft, England, United Kingdom 3 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.