ASB Administrative Assistant

WMJobs; Dudley; On-site; GBP 22,000 - 28,000; Full time

Job summary

An exciting opportunity has arisen for an ASB Administrative Assistant within Dudley Metropolitan Borough Council. This role supports the ASB team in providing an outstanding response to Anti Social Behaviour. Responsibilities include assisting ASB Officers, case assessments, and administrative tasks, suited for candidates with strong customer service skills.

Qualifications

• Excellent customer service skills are crucial for this role.
• A good team player is required, with a flexible approach to work.

Responsibilities

• Support ASB Officers in delivering a proactive response to Anti Social Behaviour.
• Assist in the initial assessment and allocation of cases.
• Provide administrative support to the ASB team.

Skills

Customer Service

Team Player

Flexibility

Job description

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Dudley Metropolitan Borough Council,

As part of our commitment to deliver an outstanding response to Anti Social Behaviour (ASB) in the Dudley Borough, an exciting opportunity has become available for an ASB Assistant within the ASB team.

We are seeking an ASB Assistant to play an integral role in the delivery of the Council’s response to Anti Social Behaviour. The ASB team is tasked with improving customer outcomes and satisfaction with the response we provide to investigating reports of ASB and statutory noise nuisance across all tenures within the Borough.

You will be a good team player and expected to adopt a flexible approach to work to provide support to ASB Officers in the delivery of a professional and proactive service. You will have excellent customer service skills as it is crucial for this role. You will also work closely with the Assistant Team Managers in the initial assessment and allocation of cases as well as assisting in providing administrative support to the ASB team.

For further information or an informal discussion, please contact the team on 01384 818344 or via email at [e-mail].

So that we can demonstrate Dudley’s commitment to diversity and inclusion and to improve bias in the recruitment process that could create barriers for candidates. Your personal data will be anonymised when you apply, to ensure that you comply with our anonymisation process, please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application.

Online application forms will only be accepted for this vacancy, online facilities for jobs are available at public libraries within the Dudley Borough.

All applicants must be able to provide documentation to prove their right to work in the UK.

Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK.

If you require support completing an online or paper application form and or interview techniques, please contact Dudley Adult and Community Learning on 01384 818 143 or [e-mail] who can support with Digital Skills and Job Applications.

If you have a disability and require assistance in making an application please contact the HR Resourcing Team via [e-mail]

If you are experiencing a problem whilst applying for a position, please follow the link below to the WM Jobs Help Page in the first instance https://help.wmjobs.co.uk/

If the WM Jobs Help Page does not resolve your issue then please contact the HR Resourcing Team via [e-mail]

Dudley Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so.

The Council’s full Privacy and Disclaimer Statement can be accessed on the website at https://www.dudley.gov.uk/privacy-disclaimer-statement/

N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications

Attached documents

Admin Assitant JD PS.docx

Benefits List

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Human Resources Services

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