Arts PT Receptionist

VanRath; Lisburn; On-site; GBP 10,000 - 40,000; Part time

Job summary

An organization is seeking a part-time Arts Receptionist in Lisburn. In this role, you will be the frontline for customer service, handling inquiries while managing administrative tasks related to the Arts Service. Candidates must possess at least five GCSEs and have experience in a customer service setting or as a receptionist. This temporary position offers flexible hours, ensuring a vibrant involvement in arts events.

Qualifications

• Experience in a customer service environment or receptionist post.
• Strong organizational and administrative abilities.

Responsibilities

• Deal with the public, providing high levels of customer service.
• Operate computerised booking/cash and room hire systems.
• Provide administrative support for the Arts Service.

Skills

Customer service

Communication

Administrative skills

Education

Five GCSE passes at Grade A-C, NVQ Level 2 in administration or equivalent

Job description

Vanrath are recruiting for an Arts Part time Receptionist on behalf of a large public sector body in Lisburn on a temporary basis.

What's in it for you?

• Part time 17.5 (Shift pattern -one week Thursday, Friday and Saturday totalling to 18.5

  Then the following week Monday, Tuesday and Wednesday totalling 16.5)

• Temporary
• £13.26ph

About your next employer

The post-holder is at the forefront of customer service at the Centre and is responsible for the provision of a full range of reception, clerical and administrative services relating to the Arts Service. The responsibilities of the post include dealing with customer enquiries and complaints, operation of computerised systems, including a Content Management System (CMS), Room Booking System; the website and other related social media platforms, specific Arts Service evaluation systems and assisting with the setup of any new software, as required.

What you'll do

1. Deal with the public, in person and by telephone in accordance with the council's Customer Care Standards, dealing with first-hand client enquiries, problems, difficulties or complaints and record as appropriate to ensure a high level of customer service provision.
2. Operate a range of computerised booking/cash and room hire systems and undertake the uploading and maintenance of all Arts Service season programme information to the computerised Box Office system and update and maintain the live events sections of the council's websites for all Arts Service events and activities.
3. Provide administrative support for the Arts Service including, the maintenance of customer databases; coalition and evaluation of customer satisfaction surveys and additional features of the computerised Box Office system, such as market research and marketing activities for the promotion of the Arts Service, including telesales and audience development initiatives.
4. Promote of all Arts Service events and activities and other services and special events and assist at events, as required.
5. Assist with the security of exhibitions and other assets by being vigilant and reporting occurrences to the Arts Administration Coordinator, Arts Administration Assistant or daily Duty Officer, undertaking the handling and selling of related goods and services
6. Undertake the opening/closing of the Centre in conjunction with the Arts Attendant ensuring the venue is prepared for all programmed activities and events.
7. Ensure all Health & Safety legislation, published relevant guidelines and council Health & Safety policies and procedures are complied with in relation to the services and activities within the Centre.

Participation in the interchange of duties to cover staff breaks, sickness, leave and staff vacancies, etc.; working shift patterns and unsociable hours when required

About you

Essential Qualifications and Knowledge

1.1 - Five GCSE passes at Grade A-C, NVQ Level 2 in administration or equivalent.

1.2 - One year's experience in a customer service environment or receptionist post.

Where applicants do not hold the qualifications as outlined in 1.1, they must demonstrate a minimum of three years' experience as outlined in 1.2.

IND04

To apply today contact Leanne Garrett in the strictest confidence.