Art Materials Shop Assistant - RGU07554

Medirest Signature; Aberdeen City; On-site; GBP 10,000 - 40,000; Part time

Job summary

A prestigious educational institution in Aberdeen is seeking a motivated Shop Assistant to provide exceptional customer service within Gray's Art Shop. This part-time role requires a genuine passion for arts and crafts, strong communication skills, and the ability to work in a busy environment. Ideal candidates will have a background in Art and Design and a commitment to customer satisfaction. Benefits include a generous pension scheme and 46 days pro-rata annual leave.

Benefits

Generous pension scheme

46 days pro-rata annual leave

Onsite nursery

Access to sports centre

Voluntary health and travel benefits

Qualifications

• Educated to a minimum of Standard Grade level to include English and Maths.
• Knowledge of Art and Design materials and a passion for arts and crafts.
• Good attention to detail.
• Ability to use own initiative and work independently as well as part of a team.

Responsibilities

• Assist customers in the purchase of art materials.
• Process sales through Epos and end of day cash up.
• Maintain stock levels and care for the shop area.

Skills

Strong communication skills

Numeracy

Organisational skills

Knowledge of Art and Design materials

Customer service commitment

Education

Standard Grade level including English and Maths

Higher level or equivalent including English and Maths (desirable)

Tools

Epos (till system)

Job description

Job Summary

Robert Gordon University (RGU) is widely recognised - locally, nationally and internationally, as a distinctive part of Aberdeen's education landscape. Every one of our employees makes their own unique and equally important contribution to our success, at every level of our operation.

An exciting opportunity has arisen for a Shop Assistant to join our team in Gray's Art Shop. Working within the Art Shop, your role will be to assist the students, staff and public in their request by delivering a high level of customer service.

We are seeking a motivated and intuitive individual to join our close-knit team. This role requires strong communication, numeracy, and organisational skills, along with a solid understanding of Art and Design materials and a genuine passion for arts and crafts.

This is a permanent part-time role of 17.5 hours working Monday, Tuesday, and Thursday from 9.00am to 3.30pm.

You will benefit from a generous pension scheme, 46 days pro rata annual leave (including statutory days) an onsite nursery and sports centre, as well as a range of voluntary health and travel benefits.

Person Specification

RESPONSIBLE TO: Art Shop Manager

RESPONSIBLE FOR: No supervisory responsibility

PURPOSE OF POST: Working as part of the Art Shop team, you will deliver a high level of customer service and advice on a day-to-day basis.

PRINCIPAL DUTIES:

• To guide, inform and assist our customers in the purchase of art materials.
• To process sales through Epos (till system) and end of day cash up
• To process deliveries
• To keep the shop area clean and tidy
• To care for and maintain stock and to monitor stock levels
• To ensure your product knowledge is kept up-to-date
• To support the marketing of the shop and its services
• To comply with University policies and procedures, particularly in relation to shop security, Health & Safety, and the processing of administration
• To carry out any additional duties as may be assigned

Person Specification

ESSENTIAL REQUIREMENTS

Qualifications and Professional Memberships

Educated to a minimum of Standard Grade level to include English and Maths

Knowledge

Knowledge of Art and Design materials and a passion for arts and crafts.

The ability to learn and retain a high level of product information and be able to communicate this effectively to customers. The team will be on hand to help as you learn.

Good attention to detail.

Ability to use own initiative and work independently as well as part of a team.

A proven commitment to customer service

Experience

Experience in Art and/or Design or other related discipline.

Experience of working in a busy environment.

DESIRABLE REQUIREMENTS

Qualifications and Professional Memberships

Educated to Higher level or equivalent to include English and Maths

A college or university qualification in Art and / or Design

Knowledge

N/A

Experience

Experience of working in a retail environment

Knowledge and experience of Epos

Behaviours

BEHAVIOURS

Behaviour 1: Communication - Ability to receive, understand and convey both straightforward information, and information requiring careful explanation and in a clear and accurate manner.

Behaviour 2: Service Delivery - Experience of giving customers a positive and satisfactory service, by providing accurate and up-to-date knowledge of services available own and related areas of work.

Behaviour 3: Pastoral Care and Welfare - Experience of calming and reassuring those with work/study related problems who may be experiencing distress; dealing with difficult welfare situations or confidential matters.

Behaviour 4: Team Development - Experience of providing advice or guidance to new starts, delivering training or instructions to others on specific tasks or activities.