Arrears Team Manager

Adecco; Epsom; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Join a leading financial services organization as an Arrears Team Manager, where you'll lead teams in delivering exceptional customer care for clients facing financial difficulties. This role offers hybrid working, attractive benefits including car schemes and private healthcare, and opportunities for growth and training.

Benefits

Hybrid working pattern

Attractive car schemes

Pension scheme

Generous leave

Private healthcare

Wellbeing initiatives

Qualifications

• Experience in a regulated environment with debt collection knowledge.
• Strong leadership and mentoring capabilities.
• Excellent communication and relationship-building skills.

Responsibilities

• Manage arrears and complaints teams, ensuring effective service delivery.
• Monitor KPIs and improve customer support processes.
• Lead projects to enhance efficiency and customer satisfaction.

Skills

Leadership

Coaching

Communication

Project Management

Collaboration

Resilience

Job description

Are you a motivated and experienced leader seeking a new challenge in a dynamic environment? Our client, a leading financial services organisation, is looking for an Arrears Team Manager. In this role, you will ensure the effective delivery of customer support for clients experiencing financial difficulties, with a focus on excellent customer care.

Key Responsibilities:

• Manage arrears and complaints teams, with team leaders reporting directly to you.
• Set, monitor, and review KPIs and service levels.
• Hold regular meetings to discuss progress and plan actions.
• Identify opportunities for policy and process improvements.
• Collaborate with other departments for cohesive operations.
• Lead projects to improve efficiency, customer satisfaction, and retention.
• Work with internal teams to adapt to regulatory changes.
• Motivate and develop your team, fostering a positive work environment.
• Oversee complaints handling, ensuring prompt resolution in line with regulations.
• Support customers in financial difficulty with a customer-centric approach.

Experience and Skills:

• Strong leadership skills with coaching and mentoring experience in a regulated environment.
• Knowledge of debt collection, FCA regulations, and Consumer Duty.
• Excellent communication skills.
• Project management and collaboration skills.
• Ability to build strong relationships and promote inclusivity.
• Resilience and adaptability under pressure.

Additional Benefits:

• Hybrid working pattern with flexibility between office and remote work.
• Attractive car schemes, pension scheme, generous leave, private healthcare, wellbeing initiatives, and more.

If you're ready to lead a team and deliver exceptional customer outcomes, apply now and join a company committed to growth and development. On-the-job training will be provided to support your success.

Adecco acts as an employment agency for permanent roles and an employment business for temporary staffing. We are an Equal Opportunities Employer.