Arranging Support Administration Officer

Kent County Council; Westbere; On-site; GBP 20,000 - 30,000; Full time

Job summary

A local government organization is seeking an Administration Officer to support the Hospital Discharge Team. This exciting role involves managing administrative tasks, coordinating care packages, and ensuring effective communication to facilitate successful transitions from hospital to home. Ideal candidates will have strong organizational and customer service skills, with a commitment to supporting vulnerable individuals.

Qualifications

• Previous experience in an administrative or customer service role is essential.
• Excellent organizational, communication, and interpersonal skills.
• Ability to manage a varied workload with strong attention to detail.
• Proficient in Microsoft Office, with the ability to learn new computer systems.

Responsibilities

• Be the first point of contact for the team, managing the team mailbox.
• Triage and allocate referrals, maintaining accurate trackers.
• Support coordination of placements and care packages.
• Communicate effectively with individuals, families, and professionals.
• Maintain information and records in line with council policies.
• Provide day-to-day administration and clerical support.

Skills

Organizational skills

Communication skills

Attention to detail

Customer service experience

Microsoft Office proficiency

Job description

We are seeking an Administration Officer to join our Arranging Support Hospital Discharge Team, working to arrange essential services supporting people to return home safely from hospital. This is an exciting and pivotal role supporting people at every stage of their care journey.

About the Team:

The Hospital Team is responsible for coordinating and managing services for people leaving hospital - whether they require residential or nursing placements, or support at home through community services. We work closely with Locality Teams, Health professionals, providers, and families to ensure timely and effective transitions from hospital back into the community.

Key Responsibilities:

Be the first point of contact for the team: manage the team mailbox, handle queries and minor complaints, and direct calls to the appropriate staff.

Triage and allocate referrals, maintaining accurate trackers and up-to-date information on our systems.

Support the Hospital Team by assisting with the coordination of placements and care packages for people leaving hospital, covering both residential/nursing placements and community services.

Communicate effectively with individuals, families, service providers, and health and care professionals to ensure smooth transitions and ongoing support.

Maintain information and records in line with council policies, data protection, and record retention requirements.

Provide day-to-day administration and clerical support to the team, such as monitoring emails, ordering office supplies, and managing appointments and meetings (including minute-taking when required).

Process, maintain, and monitor financial records, including expense and income tracking, and resolving invoice queries., This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

Previous experience in an administrative or customer service role is essential.

Excellent organisational, communication, and interpersonal skills.

Ability to manage a varied workload with strong attention to detail.

Proficient in Microsoft Office, with the ability to learn new computer systems.

A team player, able to work flexibly, confidentially, and professionally. Compassionate and committed to supporting vulnerable people.

Work that works for you and us - let's talk flexibility!

KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.

Please note - if you are interested, please apply soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.