ARN Customer Service Advisor

ACTIVATE GROUP LIMITED; Huddersfield; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading automotive service provider in Huddersfield is seeking a Customer Service Advisor. In this role, you'll manage vehicle claims and provide top-notch support to customers and clients. Ideal candidates should possess strong communication skills and a resilient attitude. Experience in a fast-paced contact centre environment is desirable. Join us for a rewarding career with numerous perks, including 33 days of holiday and a personal health cash plan.

Benefits

33 days’ holiday

Personal health cash plan

Enhanced parental pay

Life assurance

Free fruit and breakfast

Regular social events

Free on-site parking

Qualifications

• Positive, resilient attitude with a passion for delivering excellent service.
• Experience in a fast-paced contact centre environment (desirable).
• Knowledge of the insurance or claims industry (desirable).

Responsibilities

• Managing vehicle claims end-to-end.
• Handling inbound and outbound calls.
• Recording and updating claim details.
• Taking ownership of your caseload.
• Keeping stakeholders informed with updates.
• Meeting and exceeding service levels.

Skills

Strong communication skills

Problem-solving skills

Time management

Resilience

Job description

Customer Service Advisor

• Department: ARN
• Location: Huddersfield
• Hours: 40 hours per week
• Salary: From £26,208

Why Avant?

At Avant, we don’t just offer jobs – we build careers. We’re proud to be recognised as a leader in the automotive aftercare sector, working with some of the UK’s largest fleets and insurance companies. What sets us apart?

• We’ve developed our own bespoke software to make managing claims faster, easier, and more transparent.
• With a network of over 600 repairers across the UK, we’re one of the largest independent repair networks in the country.
• Our success is built on our teams, and we invest heavily in training, recognition, and wellbeing.
• As part of the Activate Group, we’re a growing business with exciting career opportunities.

When you join Avant, you’re not just part of a team – you’re part of the best in the industry.

About the role

We’re looking for a Customer Service Advisor to join our Huddersfield team and play a key role in supporting customers and clients through their vehicle repair journey. If you thrive in a fast-paced environment, enjoy problem-solving and pride yourself on delivering excellent service, we’d love to hear from you.

What you’ll be doing

• Managing vehicle claims end-to-end, from repair instruction through to completion.
• Handling inbound and outbound calls with customers, clients, third parties, and repairers.
• Recording and updating claim details using Avant Group’s bespoke software.
• Taking ownership of your caseload, ensuring claims progress in line with KPIs and targets.
• Keeping all stakeholders fully informed with accurate and detailed updates.
• Meeting and exceeding agreed service levels.

What we’re looking for

• A positive, resilient attitude with a passion for delivering excellent service.
• Strong communication skills, both written and verbal.
• Ability to manage your time and workload effectively.
• Problem-solving skills with confidence to make decisions.
• Comfortable handling a high volume of calls each day.
• Experience in a fast-paced contact centre environment (desirable).
• Knowledge of the insurance or claims industry (desirable).

What you’ll get in return

• 33 days’ holiday (including bank holidays).
• Personal health cash plan – reclaim costs like dental and optical check-ups.
• Enhanced maternity, paternity, adoption and shared parental pay.
• Life assurance (3x basic salary).
• Free fruit, breakfast, and weekly lunches.
• Birthday surprise for every team member.
• Free on-site parking.
• Regular social events.

About us

We work with some of the UK’s largest fleets and insurance companies, supporting drivers after road incidents from our Huddersfield contact centre. With a repair network of more than 600 repairers across the UK, we manage the process from start to finish, ensuring every driver is back on the road quickly and safely.