Army - Knowledge and Information Management Team Member

UK Ministry of Defence; England; On-site; GBP 26,000 - 31,000; Full time

Job summary

The UK Ministry of Defence seeks an enthusiastic individual for a position in the Army's Knowledge and Information Management team. The successful candidate will play a key role in supporting information management strategies, assisting in the administration of SharePoint sites, and providing vital support to Army staff. Strong organizational skills and proficiency in Office 365 are essential for success in this role, which offers valuable insights into the Civil Service and opportunities for personal development.

Benefits

25 days paid annual leave, rising to 30 days after 5 years

Highly competitive pension scheme

Access to the Employee Assistance Programme

Enhanced parental and adoption leave

Access to on-site gym

Qualifications

• Experience with Office 365 applications is essential.
• Ability to handle sensitive matters professionally.
• Demonstrated capability to work independently.

Responsibilities

• Assist in managing MODNET OFFICIAL SharePoint sites.
• Proofread and test updated end-user reference guides.
• Monitor and manage the Army KIM shared mailbox.

Skills

Customer focused

Computer Literate

Methodical approach

Analytical skills

Job description

Army Headquarters, Andover, SP11 8HJ

Job Summary

The Ministry of Defence employs over 50,000 Civil Servants. Within that, the Army Top Level Budget (TLB) employs around 12,000 MOD Civil Servants located at over 300 locations. Ours is a diverse workforce, with roles ranging from trainers, human resources, teachers, firefighters and psychologists to storekeepers, financiers, project and programme managers, and policy secretariat staff. There are many different functions and professions delivering key outputs for the Army. As such using data to aid understanding of our workforce is vital.

The Army’s Information Directorate provides the Chief Information Officer function for the Army, leads the Army’s digitalisation, delivers information exploitation services and orchestrates the delivery of digital programmes. The directorate also provides leadership and coherence across the Cyber and Electro-Magnetic Activities (CEMA), Intelligence and Security functions in the Army. The Director’s vision is: Information is valued, exploited and protected as a critical Army asset to maximise advantage in a trusted Single Information Environment.

The Army Knowledge and Information Management team are based in a busy and diverse Headquarters offering support and guidance to all the Army Information Hubs (iHubs). The post holder will be an integral team member advising iHub staff on Information Management Policy and the use of the organisation’s information systems. Advising on best practice with regards to electronic ways of working in accordance with Defence and Army Policy.

This post is 37 hours a week. D Info is located at Army Headquarters in Andover, Hampshire however we operate as Flexibly as possible.

Job Description

The role involves working within a dynamic and vibrant team, handling a variety of correspondence, complex tasks and providing a valued contribution to Army staff. The successful candidate will need to be methodical and proactive in their approach with the ability to work independently. They also need the ability to deal with sensitive matters and manage the expectations of customers.

This role provides an excellent opportunity for wider insight into both the Civil Service and Armed Forces to allow personal development, both within and outside of the team.

Your Responsibilities Will Include, But Are Not Limited To:

• Assist in managing the administration of MODNET OFFICIAL SharePoint sites, Groups and Teams, including provisioning / issuing, resetting record labels monitoring site access requests and retrieval of accidental deletions of files/libraries
• Assist in managing MODNET SECRET, monitoring group mailbox, ordering, issuing and provisioning sites, liaising with units to replace and delete Migrated MOSS sites
• Monitor the Army KIM shared mailbox including additional administration assistance as required
• Proofread & test updated end user and iHub Quick Reference Guides before they are published
• Review and update Army KIM content on Communication Sites
  
  

The role involves working within a dynamic and vibrant team, handling a variety of correspondence, complex tasks and providing a valued contribution to Army staff. The successful candidate will need to be methodical and proactive in their approach with the ability to work independently. They also need the ability to deal with sensitive matters and manage the expectations of customers.

This role provides an excellent opportunity for wider insight into both the Civil Service and Armed Forces to allow personal development, both within and outside of the team.

Your Responsibilities Will Include, But Are Not Limited To:

• Assist in managing the administration of MODNET OFFICIAL SharePoint sites, Groups and Teams, including provisioning / issuing, resetting record labels monitoring site access requests and retrieval of accidental deletions of files/libraries
• Assist in managing MODNET SECRET, monitoring group mailbox, ordering, issuing and provisioning sites, liaising with units to replace and delete Migrated MOSS sites
• Monitor the Army KIM shared mailbox including additional administration assistance as required
• Proofread & test updated end user and iHub Quick Reference Guides before they are published
• Review and update Army KIM content on Communication Sites
  
  

Person specification

We are looking for enthusiastic individuals who can handle the pressure of coordinating a wide range of activities and should be comfortable working within the Knowledge and Information Management profession, willing to challenge established norms and processes and be prepared to adapt to changing priorities. The successful candidate should be motivated and able to prioritise tasks and be able to work as part of a large team spanning different levels and types of stakeholders. The successful candidate will be computer literate with the ability to pick up and learn new skills and undertake training courses for the purpose of delivering the tasks and develop on a professional level, a genuine desire to develop, learn and contribute to the team is essential and will be paired with a system and leadership structure that is genuinely an advocate in developing individuals and teams to deliver value to the British Army.

Training and the chance to build relevant experience are part of the job, but require a self-starting approach, an enquiring mind, and the desire to learn.

The successful candidate will be able to demonstrate the following criteria:

Essential Criteria:

• Be computer Literate
• Previous experience and confident in using Office 365 applications
• Customer focused
• Capable of working independently while also being supportive and collaborative with team members
• Confident and professional
  
  

Desirable Criteria:

• A methodical and proactive approach
• Good judgemental, analytical, time management and communication skills
• The ability to understand and interpret multiple data sources
• The ability to work and make decisions autonomously
  
  

Behaviours

We'll assess you against these behaviours during the selection process:

• Developing Self and Others
• Managing a Quality Service
• Delivering at Pace
• Working Together
  
  

We only ask for evidence of these behaviours on your application form:

• Developing Self and Others
• Managing a Quality Service
  
  

Alongside your salary of £26,770, Ministry of Defence contributes £7,755 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

The Army prides itself on being a supportive employer and where possible encourages flexible working, helping you to maintain a great work/life balance.

Other Benefits For Army Civil Servants Include:

• 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years’ service
• Highly competitive pension scheme
• Personal and professional development of skills
• Alternative working patterns for many roles
• Access to the Employee Assistance Programme (EAP), a free service that assists you with achieving a productive, healthy environment that is conducive to a healthy lifestyle
• Enhanced parental and adoption leave
• 6 days special leave per year which can be used for volunteering activities
• Learning and Development
• Free parking
• Access to on-site gym
  
  

We believe that everyone has the potential to make a difference and you will be supported to help you learn and advance in your career. This includes working towards membership of a professional body and/or undertaking a modern apprenticeship as part of your role.

A modern apprenticeship is a combined package of work and training. Through the schemes available you will gain a professional qualification, practical experience, and the broader skills required to develop in your current role and pave the way for your future career.

Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.

Please Note: Expenses incurred for travel to interviews will not be reimbursed.

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.

Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.

The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.

MOD Recruitment Satisfaction Survey – We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

At Application You Will Be Asked To Provide a Personal Statement Of No More Than 500 Words Providing Evidence Of Experience Working In a Front Facing Customer Service Role Where You Have Had To Deliver At Pace Whilst Maintaining Professionalism. You Will Also Be Assessed Against The Following Behaviours:

• Developing Self and Others
• Managing a Quality Service
  
  

When choosing your Behaviour examples, please make sure you use real life scenarios that relate to your own experiences. Whilst technology may help to enhance your written submission, presenting the ideas of others or those generated by technology, could result in your application being rejected.

Applications will be sifted using all elements listed above, but in the event of a high number of applications, a sift will be conducted on the personal statement and lead behaviour only: Managing a Quality Service.

At interview you will be assessed against the following behaviours:

• Delivering at Pace
• Working Together
  
  

Application sifting will be scheduled to take place within 7 days of the application closing date. Interview dates are to be confirmed but these will be held in person at Army Headquarters, Andover. We endeavour to keep to these time frames, but these are subject to change around business needs.

The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment.

The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: [e-mail] .

As a result of the changes to the UK immigration rules which came in to effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical. This role does not meet that category and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points based system.

Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.

Feedback will only be provided if you attend an interview or assessment.

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Security

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

Open to UK nationals only.

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job Contact :

• Name : Denise Jurquet
• Email : [e-mail]
  
  

Recruitment team

• Email : [e-mail]
  
  

Further information

Please ensure you read the attached candidate information document prior to completing your application. If you are dissatisfied with the service you have received from DBS, or believe that DBS has failed to follow the recruitment process in line with the Civil Service Commission principles of selection for appointment on merit on the basis of Fair and Open competition, you can raise a formal complaint by writing to DBS at the following address: Defence Business Services, Scanning Hub, Room 6124, Tomlinson House, Norcross Lane, Blackpool, FY5 3WP. If after raising your complaint with DBS you remain dissatisfied you can complain directly to the Civil Service Commission at the following address: Civil Service commission, Room G/8, 1 Horse Guards Road, London, SW1A 2HQ Or by email: [e-mail].