Argos Shift Manager

Sainsbury's; Gravesend; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Discount card

Free food and hot drinks

Generous holiday entitlement

Pension matching

Share scheme

Wellbeing support

Cycle to Work scheme

Gym, restaurant, holiday offers

Job summary

Sainsbury's is seeking an Argos Shift Manager to lead store shifts, coach teams, and ensure excellent customer experiences. You will work on the shop floor and in the warehouse, taking responsibility in the absence of the Store Manager and ensuring day-to-day tasks run smoothly.

The role emphasizes delivering strong customer service, achieving KPIs, and driving profitability through informed product knowledge and team leadership in a fast-paced retail environment.

Qualifications

• A track record of delivering brilliant customer service and coaching colleagues to do the same.
• Experience of motivating others, driving sales and performance, and keeping operations running smoothly.
• You go above and beyond to make shopping easy, fast, and friendly for every customer.

Responsibilities

• Organise, run and plan a fast-paced operation within store shifts.
• Direct a team, provide day-to-day coaching and on-the-spot guidance to deliver brilliant experiences for customers and colleagues.
• Support the Store Manager to ensure the store is safe and compliant and lead in their absence.
• Use product knowledge and commercial awareness to understand customers and drive sales.
• Deliver KPIs to improve profitability and store performance.
• Grow the team by helping colleagues develop and progress.

Skills

People leadership

Customer service

Coaching

KPI management

Operational leadership

Commercial awareness

Job description

About the role

Argos Shift Managers are responsible for managing shifts within our Argos stores, inspiring and motivating teams and being the go-to people for on-the-job support. They coach colleagues in store to ensure everyone can deliver brilliantly for our customers whilst also working alongside the team on the shop floor. Often, they'll get to lead the full store operation in the absence of the Store Manager, ensuring the resource is allocated to deliver day-to-day tasks such as organising the warehouse, taking deliveries and serving our customers. They’re experts in our products and services

About the role

Argos Shift Managers are responsible for managing shifts within our Argos stores, inspiring and motivating teams and being the go-to people for on-the-job support. They coach colleagues in store to ensure everyone can deliver brilliantly for our customers whilst also working alongside the team on the shop floor. Often, they'll get to lead the full store operation in the absence of the Store Manager, ensuring the resource is allocated to deliver day-to-day tasks such as organising the warehouse, taking deliveries and serving our customers. They’re experts in our products and services, focusing on driving sales and profitability.

What makes a brilliant Argos Shift Manager

• Has experience of organising, running, and planning for a fast-paced operation.


• Is comfortable directing a team, providing day-to-day coaching and on-the-spot guidance to support the delivery of brilliant experiences for both colleagues and customers.


• Support the Store Manager in ensuring the store is safe and compliant.


• Demonstrates strong commercial awareness, such as having product knowledge. An Argos Shift Manager should use this commercial awareness to really understand our customers, in turn, driving sales.


• Can work towards and deliver KPIs with the aim of driving profitability for the store


• Has a growth mindset and a drive for personal growth, whilst helping others to grow

Essential Criteria

• A track record of delivering brilliant customer service and coaching colleagues to do the same.


• Experience of motivating others, driving sales and performance, and keeping operations running smoothly.


• You go above and beyond to make shopping easy, fast, and friendly for every customer.


• Operational leadership skills - you've taken responsibility for operations in the absence of management.


• Demonstrated success in meeting or exceeding KPIs - whether it's sales, availability, customer satisfaction or colleague engagement, you've made a measurable impact.


• You walk the talk - showing up every day as a role model for service and values.

What we offer

We truly value our colleagues and provide a market-leading benefits package:

• Discount card - 10% discount off on your shopping at Sainsbury's, Argos, Tu and Habitat after four weeks.This increases to 15% discount at Sainsbury's every Friday and Saturday.


• Free food and hot drinks are provided for Colleagues in all our stores.


• Generous holiday entitlement, maternity and paternity leave.


• Pension - we'll match 4% of your contributions, and if you change your pension plan, you may receive more from us.


• Sainsbury's share scheme - build up an investment at discounted rates


• Wellbeing support - access to emotional support, counselling, legal and financial advice


• Colleague networks - link with like-minded people to help fulfil your potential.


• Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.


• Special offers on gym memberships, restaurants, holidays, retail vouchers and more.