Argenti Operations Facilitator (6FTC)

Astro Studios, Inc.; London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Astro Studios, Inc. is seeking an Argenti Operations Facilitator to join their award-winning team. The role involves managing referrals and supporting high-quality service provision in care technology. Ideal candidates will have strong IT and analytical skills, along with a commitment to enhancing the quality of life for service users.

Qualifications

• Proficient in all basic Microsoft packages, especially Excel.
• Strong analytical skills, capable of interpreting data.
• Excellent communication skills for client engagement.

Responsibilities

• Handle the administration and front-desk operations.
• Assist with inquiries and referrals to ensure quality service.
• Maintain accurate records in care management systems.

Skills

IT skills

Analytical skills

Microsoft Excel

Communication

Problem-solving

Adaptability

Teamwork

Willingness to learn

Job description

We believe in the power of ingenuity to build a positive human future.

As strategies, technologies, and innovation collide, we create opportunity from complexity.

Our teams of interdisciplinary experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results.

We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. And we have deep expertise in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport.

Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands.

PA. Bringing Ingenuity to Life.

• Hybrid working - our approach is to be in the office or on client site a minimum of 2 days per week. However, the actual time you spend and where you spend it will vary by role or assignment, including up to 5 days per week on a client site.
• Expected to spend at least 2 days a week in the Winchester office with some other travel in the Hampshire area.
• This is a 6-month Fixed Term Contract.

Exciting opportunity to join the award-winning Argenti care technology partnership. We are seeking an Argenti Operations Facilitator, preferably with a Social Care or Health background, to handle the receipt and processing of referrals in our busy care technology services. You will be responsible for supporting the team to maintain an efficient, responsive high-quality service to Council staff and service users. This is a great opportunity to help achieve better outcomes and quality of life for vulnerable service users, their families, and their carers across the country.

Purpose of Role

To be part of an award-winning team responsible to the operations manager for the administration of the day-to-day operational service, ensuring that it is efficient and responsive to the needs of all Council staff and service users.

To work with potential referrers of care technology to support their high-quality referrals into the service to achieve better outcomes and quality of life for service users, their families, and their carers. To be responsible for ensuring that all records are kept accurately.

To serve as an ambassador for the Argenti partnership, representing the service positively and professionally at all times through all interactions.

You will have the opportunity to:

• Take responsibility for the day-to-day administration of the Argenti Service Front-Desk, receiving referrals, assessing for appropriateness, reviewing, and quantifying benefits.
• Assist in the smooth running of BAU operations by managing inbox duties and telephone enquiries. Provide efficient communication via phone and email with internal and external stakeholders.
• Support referrers to make high-quality, 'right first time' referrals for care technology.
• Receive and resolve service queries from service users, Care Managers, other professionals, and external agencies efficiently and effectively.
• Handle enquiries and complaints in line with contract requirements, escalating complex matters to the Operations Manager.
• Support emergency responses when on duty and be available for contact if required.
• Participate in the delivery of the Argenti Customer Feedback and Quality Assurance Programme, meeting Council and TSA standards.
• Maintain accurate and timely records within Argenti systems and ensure data is correctly entered into the Council's care management system and Argenti’s systems.
• Perform all duties with regard to health and safety, equal opportunities, customer care policies, Codes of Conduct, and relevant legislation.

Qualifications

• IT skills with proficiency in all basic Microsoft packages.
• Analytical skills with the ability to interpret data sets.
• Advanced Microsoft Excel skills, including data analysis, reports, logical functions, lookups, data validation, and pivot tables.
• Excellent communication skills, capable of engaging with clients independently and producing reports using PowerPoint and Word.
• Effective problem-solving skills.
• Adaptability and resilience.
• Strong teamwork skills.
• Willingness to learn new skills.

We encourage applications from all qualified candidates and understand that meeting every box may not be possible. We look forward to hearing from you.

Apply today by completing our online application.

Additional information

Life at PA

Life at PA reflects our commitment to enriching our employees' working lives through unique growth opportunities and meaningful work.

We believe diversity fuels ingenuity. We embrace diversity of thought, experience, and skills within an inclusive culture where everyone can thrive. Our recruitment and development practices are based on abilities and contributions, regardless of background or identity. We are committed to building a diverse workforce and welcome applications from underrepresented groups.

Adjustments or accommodations - If you need adjustments or accommodations during the recruitment process, please contact us at: [e-mail]