Area Training Manager

The Ivy Collection; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A popular restaurant group in London seeks an Area Training Manager to develop and implement training initiatives within their establishments. The ideal candidate will have a background in hospitality, experience in coaching and mentoring staff, and a passion for enhancing team performance. Responsibilities include assessing training needs, developing programs, and ensuring effective communication across teams. This role offers excellent benefits including a staff discount and career development opportunities.

Benefits

50% staff discount for dining

Career development opportunities

Free food and drinks while working

Extra holiday allowance

Birthday day off

Qualifications

• Experience in hospitality is essential.
• Ability to assess training needs effectively.
• Strong communication skills for engaging with teams.

Responsibilities

• Implement and manage training for front-of-house roles.
• Identify and address training needs for staff.
• Coach and mentor training mentors in your area.
• Monitor and evaluate training effectiveness.

Skills

Hospitality Training

Relationship Building

Coaching

Communication

Performance Assessment

Job description

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Drawing inspiration from mid-century Italian elegance, Harry's beckons you to experience its warm ambience, where rustic charm seamlessly blends with culinary excellence amid rich, dark wood accents and the heartfelt spirit of traditional Italian hospitality. Our establishments are sanctuaries of Italian culture, creating an inviting atmosphere that transports guests to the very heart of Italy.

We are looking for an Area Training Manager at Harry's Restaurants!

You will specialise in hospitality and have a passion for training others while helping the business grow. You will collaborate with the Learning and Development Team, Operations Managers and General Managers to create a network of motivated and passionate trainers in the restaurant, reception, bar, and runner-in-store areas. These trainers will coach and develop team members in their future careers. Your role will involve identifying training and development needs and implementing suitable training initiatives to cultivate experts within our business.

Core Activity:

• Implement and manage training for FOH roles in our restaurant
• Responsible for identifying and assessing the training needs of the sites
• Develop individualised and group training programs that address specific business needs
• Deliver standards per company training manuals, targeting and reporting on tangible results
• Implement effective and purposeful training methods around Onboarding, Menu Changes, Product tastings, and Team Briefings.
• Evaluate organisational performance to ensure that training meets business needs and improves performance
• Assess employees' skills, performance and productivity to identify areas of improvement
• Effectively communicate with team members, trainers and management.
• Help troubleshoot issues on-site by working shifts/shadowing service

Coaching and developing:

• Oversee, train, coach, and mentor the training mentors in your area.
• Interview, recruit, and develop a network of highly passionate trainers for each department within their allocated area, working closely with the Operations team.
• Leading initiatives to further develop promising team members into management roles
• Relationship Building: To build relationships with the General Manager and Operations to ensure training is taking place in the restaurants and the appropriate training is being requested and delivered.
• Provide training support to the restaurants for new team members
• Work alongside the Learning & Development team to ensure the same message is delivered across the board

To monitor, evaluate and assess training activities, including:

• Perform skills assessment tests
• Help define Career Paths and support with succession planning
• Drive E-learning and compliance training across sites.
• Monitor the completion of 90-Day Reviews with team members and managers
• Coffee chats between management and teams.
• Induction training or any other central training activities.
• To collate and report on employee feedback obtained when evaluating training activities.

Benefits & rewards:

• 50% staff discountfor you and up to 3 friends when you dine in our restaurants.
• Celebrate career anniversaries with a gift voucher to dine in our restaurants.
• Career Development and Training, including Apprenticeships.
• Free food and drinks to the same standard that we serve our guestswhen you are working.
• Extra holiday allowancefor length of service, up to 5 extra days after 5 years.
• You can take your Birthday as a day off- Guaranteed!
• Access to discountson 100s of retailers, health, entertainment, travel & more.

The Ivy Collection is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About us: Our shared CARING values help create an environment where we are happy, and engaged and we care for ourselves, our colleagues, our guests, and we celebrate our individualities and differences.