Area Technical Supervisor (North West Ireland)

Calor Gas; Belfast; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in the LPG sector is seeking an Area Technical Supervisor to ensure compliance with health and safety standards at customer sites. This role involves conducting audits, managing contractors, and providing technical guidance. The ideal candidate will have extensive experience in Oil & Gas projects and strong knowledge of relevant gas standards.

Qualifications

• At least 8 years of experience in installation and maintenance of Oil & Gas projects.
• Strong knowledge of Health and Safety Standards relevant to the sector.
• Excellent knowledge of I.S. Gas Standards 3216, 3213, 813, 820, 265, and 329.

Responsibilities

• Conduct health and safety audits and quality control inspections.
• Manage contractor and installer panels.
• Investigate and resolve customer complaints.

Skills

Health and Safety Standards

Communication

Interpersonal Skills

Problem Solving

Team-oriented

Education

Registered Gas Installer

Tools

MS Office

Job description

The Area Technical Supervisor role is a critical field-based position focused on conducting health and safety audits, quality control inspections, and site inspections to ensure compliance with regulatory requirements at Calor customer sites and installations. The role also includes managing contractor and installer panels, providing technical guidance, investigating customer complaints, and managing emergency responses. Additionally, the supervisor will support our sales teams with cost-efficient technical solutions and manage high-risk liquid installations.

Key Responsibilities:

1. Carry out Health and Safety Audits, Quality Control Inspections of Calor Contractors, Installers, and other Calor Contractors' work in the Customer Engineering Sector, including Bulk Tank, Cylinder, and Company-owned Installations.
2. Perform Site Inspections of Company-owned Metered Supply Installation Projects and maintain Bulk Tanks and Company-owned equipment at customer sites to ensure regulatory compliance.
3. Act as a safety exemplar within the business to promote a positive safety culture among contractors, enhancing safety performance in line with safety strategy objectives.
4. Develop, train, and manage an effective Contractor and Installer Panel to service all sectors of the LPG Market (up to 30 Contractors/Installers per Supervisor).
5. Onboard Contractors and Installers to support Calor’s Business & Safety Strategy, adhering to Calor’s Life Saving Rules.
6. Provide technical guidance on LPG installations and control systems to the Register of Gas Installers of Ireland inspectorate as required.
7. Investigate and resolve Appliance/Installation-related Customer complaints in collaboration with Equipment Suppliers and Service Providers.
8. Inspect and certify Company and Customer-owned Installations.
9. Respond to all After Hours Emergency Calls (24/7) and coordinate responses for Company-owned Metered Distribution Sites out of hours to meet CRU criteria.
10. Conduct in-field audits with CRU and investigate incidents at customer premises, preparing incident investigation reports.
11. Represent Calor legally in court cases related to technical issues.
12. Provide technical advice and support to Contractors, Installers, Customers, and Field Sales Staff in collaboration with Customer Engineering and Business Development Teams.
13. Develop and implement innovative stakeholder management strategies.
14. Design technical solutions that meet Calor and Customer Installation requirements, supporting sales with cost-effective solutions for large Commercial and Industrial Customers.
15. Manage regulatory body queries and correspondence (CRU, Fire Authority, HSA, Register of Gas Installers of Ireland, etc.).
16. Maintain high-risk liquid installations (Auto Gas, Vapourisers, Forklift Truck Filling).
17. Influence key stakeholders relevant to Customer Engineering positively.
18. Manage costs proactively within in-field Customer Engineering projects to adhere to budgets.
19. Assist in developing the Customer Engineering budget, prioritizing safety-critical projects.
20. Ensure diligent safety and technical process design and adherence.
21. Translate technical requirements into realistic, achievable action plans.

Stakeholder Management:

• QHSE / Legal
• Senior Managers
• Commercial (Sales)
• Operational Teams
• Contractors
• Installers
• External Agencies and Consultants
• Customers

Key Behaviours:

Putting People at the Heart

• Earn trust through honesty and integrity.
• Treat people with care and respect.
• Invest in personal growth.
• Provide honest feedback and encourage others.
• Seek diverse perspectives to achieve team goals.

Setting Ambition

- Articulate goals clearly.

- Provide guidance through actions and decisions.

- Use personal energy to motivate others.

- Translate goals into objectives and actions.

- Communicate effectively and frequently.

Ensuring Wellbeing

- Foster a safe, positive, and supportive workplace.

- Encourage speaking up and sharing opinions.

- Promote initiative and new ideas.

- Support diversity and uphold ethics and compliance.

Problem Solving

• Analyze information and draw conclusions.
• Weigh pros and cons of solutions.
• Prevent issues from reoccurring.
• Make confident, data-driven decisions.
• Continuously test and improve solutions.

Delivering Results

• Balance short-term and long-term goals.
• Achieve ambitious targets and be accountable.
• Focus on customer needs.
• Leverage networks internally and externally.
• Innovate and deliver positive outcomes.

Requirements:

• Registered Gas Installer.
• At least 8 years of experience in installation and maintenance of Oil & Gas projects.
• Strong knowledge of Health and Safety Standards relevant to the sector.
• Ability to identify compliant, cost-effective solutions following sectoral best practices.
• Excellent knowledge of I.S. Gas Standards 3216, 3213, 813, 820, 265, and 329.
• Excellent communication and interpersonal skills.
• Proficient in MS Office and relevant software packages.
• Team-oriented and customer-focused.
• Self-motivated and eager to learn.
• Willing to work after hours when necessary.