Area Support Manager

Manchester Arndale; United Kingdom; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Flexible Pay (Wagestream)

Job summary

OCS UK & Ireland is looking for a proactive Cleaning Supervisor to oversee the cleaning service at the Manchester Arndale contract. You will manage daily operations, allocate work, monitor performance and ensure compliance with health and safety standards.

You will lead recruitment and training, cover holidays when needed, maintain stock of cleaning materials and report faults. The role requires a professional appearance and strong customer service.

Responsibilities

• Deliver a consistent level of service within the Company's standards to the contract specification and agreed performance levels.
• Be involved with recruitment, induction training, development and training of staff
• Ensure that the cleaning team have appropriate assistance as required.
• Cover cleaning roles during holidays or sickness, and times of staff shortage undertake cleaning duties if necessary
• Responsible for all day-to-day aspects relating to the management and maintenance of the cleaning service within the contract specification.
• Responsible for work allocation to the cleaning team, keeping within the specified detail of the contract, the financial budget and working principles.
• To hold company phone and respond to all requests over any 24-hour periods required.
• Comply with all Company & Client policies and statutory regulations relating to Health & Safety, hygiene, cleanliness, fire and COSHH.
• Ensure a high standard of personal hygiene and appearance and general cleanliness to comply with statutory and Company regulations, wearing company uniform as specified
• Control and issue cleaning material ensuring stock rotation and safety in storage.
• Carry out weekly cleaning audits in conjunction with the Account Manager to monitor cleaner’s performance and adherence to Company standards.
• Be aware of the condition of the equipment to ensure that all equipment is in safe working order, checked regularly and serviced. Report any faults to business manager.
• Communicate well and demonstrate a pleasant, polite, efficient, caring and friendly service to customers and clients in all areas of service.

Job description

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

• Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
• Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
• Retail Perks: With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
• Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
• Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

About The Role

Days of Working: Monday to Friday

Key Responsibilities

• Deliver a consistent level of service, within the Company's standards, to the contract specification and agreed performance levels.
• Be involved with the completion of recruitment, induction training, development and training of staff
• Ensure that the cleaning team have appropriate assistance as required.
• Cover cleaning roles during holidays or sickness, and times of staff shortage undertake cleaning duties if necessary
• Responsible for all day-to-day aspects relating to the management and maintenance of the cleaning service within the contract specification.
• Responsible for work allocation to the cleaning team, keeping within the specified detail of the contract, the financial budget and working principles.
• To hold company phone and respond to all requests over any 24-hour periods required.
• Comply with all Company & Client policies and statutory regulations relating to Health & Safety, safe working practices hygiene, cleanliness, fire and COSHH.
• Ensure a high standard of personal hygiene and appearance and general cleanliness to comply with statutory and Company regulations, wearing company uniform as specified
• Control and issue cleaning material ensuring stock rotation and safety in storage.
• Carry out weekly cleaning audits in conjunction with the Account Manager to monitor cleaner’s performance and adherence to Company standards.
• Be aware of the condition of the equipment to ensure that all equipment is in safe working order, checked regularly and serviced. Report any faults to business manager.
• Communicate well and demonstrate a pleasant, polite, efficient, caring and friendly service to customers and clients in all areas of service, which OCS provide.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.