Area Supervisor (Gas Qualified)

ATTB - The Big Jobsite; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company in the heating sector is seeking an Area Supervisor to oversee heating system installations and surveys. The role involves managing teams, ensuring compliance with standards, and fostering client relationships. Candidates should possess relevant qualifications, including NVQ and ACS certifications, and strong leadership skills.

Benefits

Employee wellbeing programs

Annual leave and technical training

Enhanced maternity/paternity packages

Healthcare plans

Diversity and inclusion initiatives

Development opportunities through Sureserve Academy

Qualifications

• Experience in heating surveys or domestic installations is required.
• Strong communication skills for client interactions and team leadership.
• Must hold a full UK driving license.

Responsibilities

• Manage daily operations of heating service operatives.
• Conduct quality checks and support regional training needs.
• Act as a key contact for clients and attend site visits.

Skills

Customer service

Leadership

Attention to detail

Education

NVQ Level 2/3 in Heating and Ventilation

ACS certifications (CCN1, CENWAT)

Job description

Sureserve

Sureserve's mission is to be the trusted partner of choice for the social housing and public sector in delivering essential heating, energy savings, and compliance solutions.

We play a key role in decarbonisation, always prioritizing safety, integrity, and respect for customers, employees, and the environment.

We provide high-quality solutions focused on energy efficiency, safe and compliant homes, and improving quality of life.

With a nationwide reach, regional and local expertise, and a commitment to excellent client service, we are positioned to be a trusted partner now and in the future.

Sureserve Compliance Central

We operate a network of regional offices across the East of England and the Midlands, offering market-leading heating & hot water solutions with comprehensive coverage.

We are seeking a gas-qualified Area Supervisor to join our busy heating service & repair team.

Overview of Role:

This pivotal role contributes to the delivery of efficient heating system surveys and installations. The individual will assess domestic properties, ensuring solutions meet regulatory standards and customer needs, requiring technical expertise, customer service skills, and attention to detail.

Key Responsibilities:

Managing daily operations of operatives, providing technical support, encouragement, and training to ensure targets are met.

Leading technical discussions during monthly toolbox talks, sharing updates and addressing issues.

Promoting quality work and professional attitudes, fostering employee development and good relations.

Acting as a key contact for clients, resolving issues, and attending site visits.

Ensuring contractual and specific client requirements are met or exceeded.

Communicating procedures and requirements through daily contact and toolbox talks.

Supporting regional training and technical needs, including induction for new engineers.

Working with SHEQ to maintain competency records and identify training needs.

Performing quality checks and safety audits.

Covering for the Regional Manager when required.

Assisting with disciplinary and grievance investigations.

Required Attributes:

NVQ Level 2/3 in Heating and Ventilation or equivalent.

ACS certifications, including CCN1 and CENWAT, preferred.

Experience in heating surveys or domestic installations.

Strong customer service and interpersonal skills.

Attention to detail with accurate reporting.

Excellent leadership and communication skills.

Full UK driving license.

What We Offer:

Employee wellbeing programs, health support, counseling.

Annual leave, technical training, and certifications.

Enhanced maternity/paternity packages.

Dental/healthcare plans.

Cycle to Work, Electric Vehicle schemes.

Diversity and inclusion initiatives.

Development opportunities through Sureserve Academy.

Employee recognition and social activities.

We are committed to diversity and inclusion, providing adjustments during recruitment as needed. Successful candidates will undergo eligibility and DBS checks.

Join us in delivering excellence across the UK.

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